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1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints Unit 40: Resolve Customers’ Complaints Unit reference number: R/506/2151 QCF level: 3 Credit value: 4 Guided learning hours: 22 Unit type: Competence Unit summary This unit gives learners the knowledge, understanding and skills to be able to manage and resolve customers’ complaints. Customers’ complaints are time consuming and can be troublesome. Only a fraction of dissatisfied customers will actually complain, however, of all the customers who encounter a problem, the majority do not tell you but they do tell their friends and family. When customers do complain, how the organisation deals with the complaint can have a big impact on the organisation. Customer complaint handling is a skill and done properly it can enhance an organisation’s reputation and retain and gain new customers. In this unit, you will learn how to deal with customers’ complaints in a way that provides a positive outcome for customers and the organisation. You will understand how different customer-complaint monitoring techniques can be used to collect data and how the data can be used to improve the service the organisation provides. You will also learn about the advantages and limitations of offering compensation or replacements and the implications of admitting liability on the basis of a cust
1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints Unit 40: Resolve Customers’ Complaints Unit reference number: R/506/2151 QCF level: 3 Credit value: 4 Guided learning hours: 22 Unit type: Competence Unit summary This unit gives learners the knowledge, understanding and skills to be able to manage and resolve customers’ complaints.…
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1.1 Describe methods of collecting data for customer research | Unit 41 Unit 41: Gather, Analyse and Interpret Customer Feedback Unit reference number: D/506/2170 QCF level: 3 Credit value: 5 Guided learning hours: 24 Unit type: Competence
1.1 Describe methods of collecting data for customer research | Unit 41 Unit 41: Gather, Analyse and Interpret Customer Feedback Unit reference number: D/506/2170 QCF level: 3 Credit value: 5 Guided learning hours: 24 Unit type: Competence Unit summary Gathering information about customers and their needs is an important and essential process for any business…
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1.1 Explain the role of their own occupation within an organisation and industry | Unit 42 Unit 42: Employee Rights and Responsibilities Unit reference number: L/506/1905 QCF level: 2 Credit value: 2 Guided learning hours: 16 Unit type: Knowledge Unit summary All employees should have a good understanding of their rights and responsibilities specific to the organisation, industry and sector in which they work. Being aware of and conver
1.1 Explain the role of their own occupation within an organisation and industry | Unit 42 Unit 42: Employee Rights and Responsibilities Unit reference number: L/506/1905 QCF level: 2 Credit value: 2 Guided learning hours: 16 Unit type: Knowledge Unit summary All employees should have a good understanding of their rights and responsibilities specific to…
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The government is bidding to host the Olympics. You have been asked to analyse the various impacts of hosting such an event. ASSIGNMENT INSTRUCTIONS Assessment Coursework Report (Final) Assessment code: 011 Academic Year: 2020/21 Trimester: 1
The government is bidding to host the Olympics. You have been asked to analyse the various impacts of hosting such an event. ASSIGNMENT INSTRUCTIONS Assessment Coursework Report (Final) Assessment code: 011 Academic Year: 2020/21 Trimester: 1 Module Title: Academic and Professional Skills Module Code: MOD003325 Level: 4 Module Leader: Louise Hadley and Ben Reid Weighting:…
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1. Identify and critically analyse issues/problems relevant to the practitioner’s own sphere of practice Assessment Information/Brief 2020/21 To be used for all types of assessment and provided to students at the start of the module. Information provided should be compatible with the detail contained in the approved module specification although may contain more information for clarity. Module title Enha
1. Identify and critically analyse issues/problems relevant to the practitioner’s own sphere of practice Assessment Information/Brief 2020/21 To be used for all types of assessment and provided to students at the start of the module. Information provided should be compatible with the detail contained in the approved module specification although may contain more information for…
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.1 Define the main responsibilities for health and safety in the workplace of the following: a) employers b) employees Unit 43: H
1.1 Define the main responsibilities for health and safety in the workplace of the following: a) employers b) employees Unit 43: Health and Safety Procedures in the Workplace Unit reference number: T/505/4673 QCF level: 2 Credit value: 2 Guided learning hours: 16 Unit type: Competence Unit summary Adhering to health and safety procedures in the…
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College Mental Health Assignment 1
Assignment 1: Topic, Research Question, Potential Practical Significance. Students will be identify public health indicators for topics at the beginning of the semester for their research. (Topic is College Mental Health) 1) Based on the indicator, they will submit a sentence or two describing the topic of their papers for the course. 2) The next…
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Program Music
write about imagery that you think matches the music being played in “Anna Shelest plays Glinka-Balakirev “The Lark”.(linked below) (this piece does have a descriptive title, but your story does not have to match it). Make sure that you are explaining how the music matches elements of your story as you tell it. It just…
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Implement an ER Managment Plan
My ER management plan is to construct an Emergency Evacuation plane for a 6th story building on Brighton Beach Brooklyn NY near the water. Keep this in mind while answering the questions. Question 1. Discuss the takeaways from CPG 101 Part IV and how you would apply them to your respective Constructive Actions. use https://www.coursera.org/lecture/fundamentals-of-management/3-3-the-planning-process-nWQ3TQuestion…
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Either select an organization which you are currently working in or assume the role of CEO of your own organization. How would you go about incorporating the ideas learned in class into the organization and its people? Discuss the following: How will yo
Either select an organization that you are currently working in or assume the role of CEO of your own organization. How would you go about incorporating the ideas learned in class into the organization and its people? Discuss the following: How will you enable people to be more aware? How will you enable Joyful work?…
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