Cecilia has been long time patient at First Medical Care Center. Cecilia is a wonderful patient, but does not speak English fluently. Cynthia, the Medical Assistant always has a challenging time understanding Cecilia. As a result, Cynthia feels she is not providing the best possible care for Cecilia. What can Cynthia do to improve the communication channel with Cecilia? Should Cynthia suggest that Cecilia bring in a translator during her office visits?
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