SENG 205 Project Outline, T1 20211.0 Project OutlineThe clientTotal Care Transport is a Melbourne based medical transportation company that provides a complex solution tofacilitate communication between people with special needs who require transportation to a hospital or otherlocation and the drivers that provide this service.The client’s internal CRM system was mostly used by customer service … Continue reading “solution to facilitate communication | My Assignment Tutor”
SENG 205 Project Outline, T1 20211.0 Project OutlineThe clientTotal Care Transport is a Melbourne based medical transportation company that provides a complex solution tofacilitate communication between people with special needs who require transportation to a hospital or otherlocation and the drivers that provide this service.The client’s internal CRM system was mostly used by customer service representatives (CSRs) working in callcenters to communicate with and keep records of the company’s customers.The challengeTotal Care Transport need an outsourcing development team to build and maintain their healthcare CRMsoftware. They are looking for developers with expertise in cybersecurity and cloud solutions, which is why theychose your team.Some of the basic requirements* put forward by Total Care Transport are as below: Implement access controls to resolve security issues. The CRM system had to meet strict Australianhealthcare compliance requirements.Redesign the UI to make it more comfortable for CSRs and improve their performance.Rewrite legacy code and optimize existing functionality to meet new business needs.Add new features to the system to improve its performance and implement new functionalities. More requirements are to be elicited from the client through weekly meetings with the Total CareTransport liaison. For the purposes of this assignment, your lecturer will act as the TCT liaison. The meetingsare to be conducted during the weekly consultation hour with your lecturer and during tutorials.*These requirements are subject to change depending on TCT budget and political climate.Kent Institute Australia Pty. Ltd.SENG205 Project Outline ABN 49 003 577 302 CRICOS Code: 00161E RTO Code: 90458Version 1: 13th July, 2020 Page 1 of 1 TEQSA Provider Number: PRV120512.0 Important DatesPlagiarism is when someone presents the thoughts or writings of another person as his/her own. Each student is, therefore,required to acknowledge all direct quotations (irrespective of the source), ideas, paraphrased writings and statistical informationKent Institute Australia Pty. Ltd.SENG205 Project Outline ABN 49 003 577 302 CRICOS Code: 00161E RTO Code: 90458Version 1: 13th July, 2020 Page 1 of 1 TEQSA Provider Number: PRV12051 Assessment TitleWeightingDue DateAssessment 1 – Initial Design,Plans, and Justification20%Week 5Assessment 2 – Project Report65%Week 11Assessment 3 – Presentation15%Week 12
