Interviewer:

Participants Job Role:

Date:

1. Please indicate the length of time you have you worked at this company? (Please tick one)

0-2 years

2-4 years

4-6 years

6years +

2. Please indicate which of the following best describes your level within the company (Please Tick one)

Senior Management

Management

Co-ordination

Technical/Specialist

Other (Specify)

3. What do you understand by the term knowledge management?

4. How is knowledge managed within this organisation

5. Is there a current mechanism in place for capturing knowledge when a person leaves the company? If yes do you think this is sufficient

6. If no can you tell me of any challenges you and/or your team have faced because this knowledge has not been captured?

7. How do you feel about knowledge sharing incentives? Knowing the team that you work in what would you feel would be a realistic type of incentive that personnel are more likely to buy into?

8. What are your thoughts on the culture within your organisation when it comes to KM?

9. How do you think this could be improved?

10. What technologies do you think could help improve knowledge management across the organisation

11. There are many challenges that a business faces when implementing a KM System. Below are a list of common challenges. Can you rate these challenges by circling the score you feel is most appropriate?

4 – Very Challenging

3 – Challenging

2 – Mildly Challenging

1- No Challenge

0 – Don’t Know

1.

Lack of engagement from employees

2.

Lack of engagement from management

3.

Poor Commitment

4.

Poor Incentives

5.

Poor Organisational culture

6.

Lack of process and procedure

7.

Lack of training

8.

Lack of knowledge and understanding of KM

12. Do you have any additional comments that you with to make?

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