Project Charter for Workflow Process Improvement
Elimination of Waste and Improved Sustainability in Workflow
Contents
Executive Summary
Scope Statement
Business Objectives
Project Details
Requirements
Deliverables
Estimated Schedule
Estimated Budget
Risks
Completion Criteria
Define Project Success
Alternatives
Stakeholders
Project Manager
Project Authorization
Issue Log
Executive Summary
As the company plans to apply for B Corp Certification within the next five years, is important to analyze our production workflow processes to look for reductions in waste and improve sustainability metrics.
Scope Statement
The purpose of this project is to analyze and look for improvements in our tea production workflow process. We primarily want to analyze the workflow processes from a lean manufacturing perspective to look for waste and to focus our processes on improving quality for the end user. We also want to analyze the workflow processes from a sustainability perspective and consider how we can make our production workflow processes friendlier to the planet as a whole.
Business Objectives
Analyze workflow processes for improvements to increase the company’s overall sustainability metrics
Analyze workflow processes for ways to reduce waste or unnecessary steps that don’t add value to our product’s end users
Analyze workflow processes to improve chances the organization is approved as a Certified B Corporation
Project Details
Requirements
Simplify the tea production workflow using lean manufacturing principles to increase efficiency
Reduce use processes and materials that are not environmentally friendly
Make process and material changes that cannot increase manufacturing costs
Deliverables
Updated process flowchart
Cost-benefit analysis of changes
Summary of changes that specifically note sustainability measures used
Estimated Schedule
The project should be completed within two months of project kickoff.
Project Milestones or Phases
Estimated Completion Date
Project Kickoff
Day 1
Analysis of Current Workflow Process
Day 21
Completion of Research Around Potential Changes
Day 42
Final Recommendations
Day 53
End of Project
A week after the final set of recommendations is created
Estimated Budget
This project has a limited budget of $30,000. Funds are allocated for travel, research, and the hiring of a third-party contractors to support the analysis.
Risks
Removal of critical processes could lead to overall production errors or bottlenecks.
Removal of processes could lead to less safe working environments for employees.
Removal of processes could lead to a lower quality end product and then lower sales and damage to the company brand.
Completion Criteria
The project is considered complete when a new, streamlined workflow process has been recommended based on analysis and research and has met requirements.
Define Project Success
The workflow production process limits waste as much as possible and is as sustainable as possible, or will improve processes by reducing waste and improving sustainability. Improved sustainability will be viewed from the perspective of the application to be a Certified B Corporation.
Alternatives
The main alternatives to the project are not to review or change internal workflow processes or to use a different operations process or philosophy that differs from lean manufacturing, such as total quality management or Six Sigma.
Stakeholders
List all known project stakeholders.
Name
Project Role
Organization
Chief Operations Officer
Project Sponsor
NationaliTeas Corporate Office
Director of Production
Project Team
NationaliTeas Manufacturing Division
Director of Quality Control
Project Team
NationaliTeas Manufacturing Division
Project Manager
Jennifer Smith
Project Authorization
By initialing each page and signing below, the chief operations officer and the project sponsor approve the project described herein and authorize it to begin.
Issue Log
Issues that come up after the charter has been approved should be added below and reviewed for impact on cost, scope, and alignment to the original project requirements. Each issue should be addressed, either through a short explanation of why it does not need to be acted on or an explanation of how it will be resolved.
There is general confusion among stakeholders regarding their level of decision-making power, involvement, and scheduling of major project milestones.
A stakeholder has recommended a change from the existing product packaging to a shiny foil packaging for aesthetic reasons, and they have asked for this be built into the process workflow documents.
The procurement department wants to triple the project budget to allocate more funds to researching, testing, and finding a new supplier for compostable packaging materials.
Project Charter for Workflow Process Improvement Page 4
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