Area Homes
Performance Overview
Area Homes measures the timeliness of housing repairs. All repairs are placed into one of two categories, urgent and normal. There is a target to complete 95% of urgent repairs within 1 working day and 95% normal repairs within 20 days – both performance values are measured quarterly to ascertain achievement against target. This is typical of the data provided to Liz.
The following data gives an overview of performance during the first quarter of this year.
20–
1st Quarter Performance
Jan
Feb
Mar
3 month figures
Status for quarter
Repair jobs
urgent
44
41
39
124
on-time
43
41
37
121
%
97.8
100
94.9
97.6
on target?
Y
Y
N
Y
Green – no action report required
normal
561
514
522
1597
on-time
530
489
507
1526
%
94.5
95.1
97.1
95.6
on target?
N
Y
Y
Y
Green – no action report required
The summary data for last year are as follows –
Q1
Q2
Q3
Q4
Full year
Repair jobs
urgent
131
118
108
137
494
on-time
127
115
107
133
482
%
96.9
97.5
99
97.1
97.6
on target?
Y
Y
Y
Y
Y
normal
1607
1443
1298
1587
5935
on-time
1529
1407
1261
1502
5699
%
95.1
97.5
97.1
94.6
96
on target?
Y
Y
Y
N
Y
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