Reading Questions:
1. Graves & Graves argue that “audience” is not an apt metaphor for those who engage with technical writing. Why do Graves & Graves prefer the term “users”?
2. Explain the different needs of the user types that Graves & Graves present. Provide an example of each. You may select one hypothetical document and discuss how different users engage with that document.
3. How can you learn about your users? Which of the methods Graves & Graves present seem most useful?
4. Explain Redish’s term “satisficing.” What does the term mean? Provide an example of a situation in which you have used satisficing to get through a document. Was it enough for you to get the gist of what you were reading? Why?
5. Redish helps us understanding technical writing by saying that documents are “tools.” In what ways does Redish see technical documents functioning as tools? How do you see Redish’s own document working as a tool?
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