Communication is a process to make contact with others to understand their needs and requirements: Health & Social Care Report, BU, UK

Task 2

Communication is a process to make contact with others to understand their needs and requirements. Communication involves sending and receiving messages in a continuous cycle that is repeated and becomes an important part of all relationships.

Using a health and social care setting you are either familiar with or have seen in the media, assess the methods of communication used by people accessing the service and people working there.

Prepare a report, in which you:

•  Describe the role of communication in health and social care.
• Explain methods of communication used in health and social care.
• Identify barriers to communication in health and social care.
• Describe information handling and recording procedures.
• Explain the principles and practices relating to confidentiality in health and social care.

Extension activities:

To gain a merit grade you must also:

• Evaluate factors that can influence the maintenance of confidentiality in health and social care. To gain a distinction grade you must also:
• Evaluate strategies used in health and social care settings to overcome barriers to communication.

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