Effective communication is about exchanging information in a way that meets emotional needs and conveys the intentions behind the message.

Within health and social care, it is important to maintain good communication with all service users so that they are cared for to the highest standard and so that all issues can be dealt with as soon as possible. It is also important that all staff are able to communicate well so that they can work towards the same ends and are able to discuss aspects of the role openly.

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