Assessment type: Video Presentation Group or individual assessment: Individual — Overview : This assessment puts you in the position of a Customer Success Manager (CSM) tasked with responding to an at-risk situation with stakeholders. The assessment requires you to identify the impact of stakeholder conflicts through a stakeholder heatmap, then prioritise conflicts that need to be navigated. You will define the most effective approach to navigate conflict and create a clear
Due date: Thursday of Week 10, 11:59pm (Melbourne Time) 15 th December Weighting: 40% Word limit: 20-25 slides and 10–12 minute video recording Assessment…