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Author: <span>admin</span>

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Guided learning hours: 16 Unit type: Competence Unit summary Adhering to health and safety procedures in the workplace is an important part of any customer service role. In order to protect staff and customers, it is vital that health and safety procedures are carried out correctly and in line with organisational procedures. In this unit you will learn how to work in line with health and safety procedures in the workplace by knowing what your responsibilities are and what an employer`s responsi

1.1 Define the main responsibilities for health and safety in the workplace of the following: a) employers b) employees Unit 43: Health and Safety…

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Guided learning hours: 21 Unit type: Competence Unit summary Businesses and organisations use a variety of information systems to support processes needed to carry out their business functions. Each system has a particular purpose or focus that will require regular analysis and review to ensure it continues to meet the changing needs of the business and its stakeholders. This unit is about your contribution to the development and implementation of an information system that will meet identified needs in a business environment. In this unit you will learn how an organisation uses information to meet the needs of internal functional areas as well as stakeholders. You will develop skills to analyse business requirements and make constructive contributions to development solutions to meet business needs. You will be required to demonstrate your awareness of system users and the most appropri

0% Plagiarism Guaranteed & Custom Written 1.1 Explain the types of information to be managed by a system | Unit 38 Unit 38: Contribute…

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Unit type: Competence Unit summary This unit gives you the knowledge, understanding and skills to be able to deal with customer problems in a convenient, cost effective, and timely manner. Even when an organisation provides excellent customer service their customers can experience problems because their expectations are greater than the organisation can satisf

0% Plagiarism Guaranteed & Custom Written 1.1 Assess the suitability of a range of techniques for monitoring customer problems Unit 39: Resolve Customers’ Problems…

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1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints Unit 40: Resolve Customers’ Complaints Unit reference number: R/506/2151 QCF level: 3 Credit value: 4 Guided learning hours: 22 Unit type: Competence Unit summary This unit gives learners the knowledge, understanding and skills to be able to manage and resolve customers’ complaints. Customers’ complaints are time consuming and can be troublesome. Only a fraction of dissatisfied customers will actually complain, however, of all the customers who encounter a problem, the majority do not tell you but they do tell their friends and family. When customers do complain, how the organisation deals with the complaint can have a big impact on the organisation. Customer complaint handling is a skill and done properly it can enhance an organisation’s reputation and retain and gain new customers. In this unit, you will learn how to deal with customers’ complaints in a way that provides a positive outcome for customers and the organisation. You will understand how different customer-complaint monitoring techniques can be used to collect data and how the data can be used to improve the service the organisation provides. You will also learn about the advantages and limitations of offering compensation or replacements and the implications of admitting liability on the basis of a cust

1.1 Assess the suitability of a range of monitoring techniques for customers’ complaints Unit 40: Resolve Customers’ Complaints Unit reference number: R/506/2151 QCF level:…

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1.1 Explain the role of their own occupation within an organisation and industry | Unit 42 Unit 42: Employee Rights and Responsibilities Unit reference number: L/506/1905 QCF level: 2 Credit value: 2 Guided learning hours: 16 Unit type: Knowledge Unit summary All employees should have a good understanding of their rights and responsibilities specific to the organisation, industry and sector in which they work. Being aware of and conver

1.1 Explain the role of their own occupation within an organisation and industry | Unit 42 Unit 42: Employee Rights and Responsibilities Unit reference…

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1. Identify and critically analyse issues/problems relevant to the practitioner’s own sphere of practice Assessment Information/Brief 2020/21 To be used for all types of assessment and provided to students at the start of the module. Information provided should be compatible with the detail contained in the approved module specification although may contain more information for clarity. Module title Enha

1. Identify and critically analyse issues/problems relevant to the practitioner’s own sphere of practice Assessment Information/Brief 2020/21 To be used for all types of…

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