Evaluate the holocracy change programme at Zappos. Use Kotter’s change framework to analyse the difficulties Tony is experiencing. The culture of Zappos is often credited with contributing to the company’s success. Given your understanding of organizational culture from session 7, do you think this is attribution is correct?
Explore a case study of Zappos, an online shoe retailer: The following two videos discuss Zappos’ company culture in 2012 and the introduction of…