Case Study: St. Luke’s Hospital: Recently St. Luke’s Hospital, a thoroughly modern hospital in Jacksonville, Florida, had a new problem. Its performance appraisal system was rapidly becoming an insurmountable pile of papers; and with 1,325 employees, the HR staff recognised that changes were needed. St. Luke’s performance appraisal system had evolved over the years into a format, with about 20 pages per employee. Although some of the length was due to concerns about meeting numerous federal, state, and health-care industry requirements, other facets of the system had been developed for administrative reasons. The existing performance appraisal system was based on a combination of job descriptions an
Case Study: St. Luke’s Hospital: Recently St. Luke’s Hospital, a thoroughly modern hospital in Jacksonville, Florida, had a new problem. Its performance appraisal…