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You are a Contact Centre Operator for an online Clothing Store in Sydney CBD. Your Pod Leader has asked you to prepare a feedback survey to improve the overall customer service satisfaction. Create a Customer Service Survey. Below are some tips when implementing your survey: Use closed questions around demographic and customer information that is relevant such as age, gender, income level. Add open questions that address the following: Address the customer’s needs – what would they like more or less of? How customers would like to be communicated with? What is their level of Customer Satisfaction? Please note: You can also use a scale rating and have a minimum of 5 questions.

You are a Contact Centre Operator for an online Clothing Store in Sydney CBD. Your Pod Leader has asked you to prepare a feedback survey to improve the overall customer service satisfaction. Create a Customer Service Survey. Below are some tips when implementing your survey: Use closed questions around demographic and customer information that is … Read more

Jan Smith had planned on spending six months at home before returning to work after the birth of her first child. However, she and her husband had recently purchased a new home, and the high mortgage payments dictated an early return. Jan worked for Elite Furniture, a manufacturer of quality furniture. She had recently been promoted to Assistant Product Manager for upholstered furniture after serving as sales rep in the Eastern Region for three years. Upon returning to work, Jan discovered that the Purchasing Manager had recently started buying an inferior grade of padding for use in upholstered furniture. The padding would last about half as long as the regular padding, but the lower quality could not be detected by the buyer. When Jan revealed this information to her boss, she was told that the Purchasing Manager was following orders from top management. The company was having financial difficulties and had to cut costs. The change in padding quality was a quick and safe way to do so. Jan argued that selling inferior merchandise as quality product was no way to solve budget problems, but she got nowhere. Elite Furniture products projected an image of quality which Jan had stressed to her retailers when she was selling in the Eastern Region. She could envision that image eroding rapidly as consumers began to experience premature wear in their expensive furniture. Not only would Elite’s reputation be damaged, but the reputations of the retailers carrying Elite’s products would also likely suffer. 1. What will be your recommendation to Elite Furniture, if you are a consultant to the company? 2. What will be your action if you are in the position of Jan Smith?

Jan Smith had planned on spending six months at home before returning to work after the birth of her first child. However, she and her husband had recently purchased a new home, and the high mortgage payments dictated an early return. Jan worked for Elite Furniture, a manufacturer of quality furniture. She had recently been … Read more

Orion is a global company that sells copiers. Orion currently sells ten variants of a copier, with all inventory kept in finished-goods form. The primary component that differentiates the copiers is the printing subassembly. An idea being discussed is to introduce commonality in the printing subassembly so that final assembly can be postponed and inventories kept in component form. Currently,

Orion is a global company that sells copiers. Orion currently sells ten variants of a copier, with all inventory kept in finished-goods form. The primary component that differentiates the copiers is the printing subassembly. An idea being discussed is to introduce commonality in the printing subassembly so that final assembly can be postponed and inventories … Read more

You are the lead human–computer interaction (HCI) engineer on a major design project for an organization of your choice. Employees or customers will use this new system and user interface (UI) design to perform data entry for the organization. The UI will need to provide the required input and output to characterize the type of data collected by the organization. Choose an organization, such as a business, nonprofit group, government, or another organization. Provide a description of your chosen organization, including the following: Name of the organization Business type

You are the lead human–computer interaction (HCI) engineer on a major design project for an organization of your choice. Employees or customers will use this new system and user interface (UI) design to perform data entry for the organization. The UI will need to provide the required input and output to characterize the type of … Read more

Assignment Details 300 – 350 words In your own words, answer this unit’s discussion questions in a Main Post (recommended minimum 300 words), and respond to at least 2 peers’ postings (recommended minimum 75 words). After reviewing the Assignment Details below, click the Discussion Board link under the My Work heading above to open the Discussion Board and make your post. It is possible that one day, you may be working on a project team in which the scope of an investigation may include evidence store locations such as social media, virtualization, and the cloud. Describe the tools, equipment, and software that are needed to acquire information against social media, cloud, and virtualization locations. Describe the tools, equipment, and software needed to acquire evidence from social media, cloud, and virtualization locations and the types of evidence and artifacts found from these locations. When replying to others, try to provide unique and original research so that we can build the discussion and add depth. Please provide responses and research in APA format. Please use APA for any references used in your research of these topics.

Assignment Details 300 – 350 words In your own words, answer this unit’s discussion questions in a Main Post (recommended minimum 300 words), and respond to at least 2 peers’ postings (recommended minimum 75 words). After reviewing the Assignment Details below, click the Discussion Board link under the My Work heading above to open the … Read more

A major federal intelligence agency has tasked your computer forensics team with performing a remote acquisition, required to do real-time forensics analysis of a possible terrorist cell operating at one of their satellite offices. The intelligence agency does not want the suspects to be aware of the ongoing investigation, so you are to identify in the presentation how the investigator will acquire the remote suspect without compromising the investigation. In addition, identify the real-time forensics procedures and actual tools (e.g., Encase Enterprise) used for computer imaging, image verification, and authentication over the network. Before performing the real-time forensics activity, the intelligence lead would like a presentation on how the forensics team will execute this investigation.

A major federal intelligence agency has tasked your computer forensics team with performing a remote acquisition, required to do real-time forensics analysis of a possible terrorist cell operating at one of their satellite offices. The intelligence agency does not want the suspects to be aware of the ongoing investigation, so you are to identify … Read more

Prepare a written analytical report (3–4 pages) on any juvenile delinquency treatment program in any community of your choice. Assess the juvenile delinquency program that you selected to improve it or perhaps add more programs to supplement and support it. Many communities want alternatives to incarceration like community outreach, counseling, and after school jobs for juveniles, but may not know if programs like these are successful. Your report should include the following:

Prepare a written analytical report (3–4 pages) on any juvenile delinquency treatment program in any community of your choice. Assess the juvenile delinquency program that you selected to improve it or perhaps add more programs to supplement and support it. Many communities want alternatives to incarceration like community outreach, counseling, and after school jobs for … Read more

As the forensics lead for a major corporate forensics team, you have made the discovery from a tip from the IT administrator that there are unauthorized wireless devices both inside and outside the corporate firewall attempting to interact with the corporate access point. It is suspected that a business competitor is attempting to gain access to sensitive records on a project your corporation is attempting to capture. In a meeting with the he

As the forensics lead for a major corporate forensics team, you have made the discovery from a tip from the IT administrator that there are unauthorized wireless devices both inside and outside the corporate firewall attempting to interact with the corporate access point. It is suspected that a business competitor is attempting to gain access … Read more

COIT20251 Assessment 1: Knowledge Audit Review Assessment Type: Written Assessment Due Date: Week 6 Friday (22 April 2022) 11.45 pm AEST Weighing: 30% Task Description In this assessment, you will critically review the knowledge management approach followed within the business context of an organisation. The assessment requires you to write a review based on a research article on knowledge audit and management. A copy of or a link to the research article will be made available on the Moodle unit site. The review should reflect upon the case study presented in the article and should address the following issues. Main focus/objectives of the article Background of the organisation under investigation Knowledge audit approach followed in the study Major findings of the study Recommendations made in the article

COIT20251 Assessment 1: Knowledge Audit ReviewAssessment Type: Written AssessmentDue Date: Week 6 Friday (22 April 2022) 11.45 pm AESTWeighing: 30%Task DescriptionIn this assessment, you will critically review the knowledge management approach followed within the business context of an organisation.The assessment requires you to write a review based on a research article on knowledge audit and management. A … Read more

High-performing teams are teams whose members have specific roles and complementary talents and skills and are aligned in purpose such that they consistently produce superior results. A high-performing team can make the difference between merely completing a project and completing a project ahead of schedule and under budget. Before becoming a high-performing team, the team will go through five stages of team development. In this assignment, y

High-performing teams are teams whose members have specific roles and complementary talents and skills and are aligned in purpose such that they consistently produce superior results. A high-performing team can make the difference between merely completing a project and completing a project ahead of schedule and under budget. Before becoming a high-performing team, the team will … Read more