CHC52015 Diploma of Community Services-Margaret to improve her performance
Task:
1. Background/Overview
As a case manager, you must be able to participate in monitoring and review practices regarding case management. This will help you to identify where improvements can be made.
2. Brief
This task consists of two (2) parts, all based on a particular scenario.
This assessment provides you with the opportunity to demonstrate your knowledge of the following areas:
• monitoring and reviewing case management plans
• seeking feedback from stakeholders.
• seeking feedback from stakeholders.
Questions/Task
Read the scenario and then answer the questions that follow.
You work at CareShore as a case manager.
As part of your role as a supervisor for case management, you are required to review case management plans and practices to ensure that practice standards and legislative requirements are adhered to.
You have been asked to:
a) review the following case management plans and provide feedback using your specialist knowledge
b) seek feedback from stakeholders.
As part of your review, you have found the following case management plans developed by your workers.
Part 1
A. Review Ellie’s case management plan provided. What feedback and advice would you provide to her regarding her plan?
B. You would like to work with Margaret to improve her performance. Describe each of the following supervision models and how it could be applied when working with Margaret.
C. You are concerned about Teisha’s case. How could you further monitor and evaluate progress in this case?
D. List and describe three sources of specialist information that you could access for further advice in Teisha’s case?
E. Describe what you should do in accordance with organisation requirements in relation to Ellie’s situation
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