This unit provides learners with an understanding of the importance of customer relations in the tourism and hospitality industry. Learners will develop the ability to analyse the factors influencing excellence in customer service, including communication and teamwork, sales and promotion, consumer decision marking and the legal aspects of customer service. Learners will apply this knowledge in developing an understanding of the effective
Describe the importance of customer relations in the tourism and hospitality industry Customer Relations Management in Tourism and Hospitality (OTHM/05/03-L5DTHM) Qualification Number: 601/5661/2 Credit Value: 20 Unit Reference Number : Y/507/0025 Unit Aims : This unit provides learners with an understanding of the importance of customer relations in the tourism and hospitality industry. Learners will … Read more