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Task: 1. List the unique challenges in marketing and management of services; 2. Differentiate service organisations and manufacturing-based organisations; 3. Analyse the components of the service marketing mix (Seven P’s); 4. Discuss issues related to managing service quality; 5. Describe the role of employees in service delivery and co4umer satisfaction; and 6. Explain the issues of customer satisfaction, retention and service recovery. This course is […]

Task: Rob is the manager of the Twitch Electronics company. They have previously specialised in the production of electronic items such as televisions, desktop computers, and cameras.  However, Rob recently decided to offer customers a home installation and guidance service. This has proved popular among the customers, and they have proven very willing to pay the additional amount.  However, the employees given responsibility for the […]

Task: Learning Outcomes   The Subject Learning Outcomes demonstrated by successful completion of the task below include: a) Demonstrate methods for eliciting, analysing, documenting, and maintaining requirements in an organisational context. b) Synthesise key principles of requirements management and communicate to stakeholders in order to solve problems. Task Summary This Assessment requires you to respond to a case study. The same case study will be […]

Task Questions 1: As an Educational leader within the organisation how would you ensure that you manage to effectively generate trust and confidence from relevant stakeholders? Please outline 3 examples against each stakeholders that you have stated in first part of 2: As an RTO Manager what communication strategies would you implementto represent organisation positively to local community? Please list at least 4 strategies   3: […]

Task: Your answer should be in the form of an essay. The essay should be well organized, that is, it has an introduction, body and conclusion. The introduction should introduce the topic.   In the body paragraphs, the following points should be discussed: 1. Name the organization and briefly describe its products, markets and activities.2. How was the organization able to become innovative? Link to […]

Task: Part A: Developing a strategy to lead changeTask 1 – Strategy Reporta) Using appropriate tools, critically evaluate the operating environment of your chosen case study company and complete a strategic analysis. b) Propose a strategic change management plan identifying your own leadership style.It is expected that appropriate models, academic sources and good practice theory will be applied and be academically rigorous to support your work. […]

Task Topic Communication with healthcare professionals is a skill used by nurses in crisis management. It is developed within nursing leadership, and extends to interdisciplinary teams.  Provide a summary of the article which is relevant to this statement. Summarise the given article, describing some strategies that nurse leaders use for effective communication in crisis management. Key objectives critically read the article; write an introduction; write […]

Question: You are required to write an essay that demonstrates your understanding of the role and responsibilities of the registered nurse. Your essay must include the following: • Discuss the recent changes and their impact on the roles and responsibilities of the registered nurse, in terms of patient care and the wider community. • Discuss the role of the Nursing and Midwifery Council as a […]

Task: This assessment requires you to respond to a case study to examine the potential post-operative complications, and to utilise knowledge and clinical decision making to inform priorities of care and interventions. Case study questions Q1. Introduction- introduce the case study. Key areas of focus for the introduction part – include a summary of the case that briefly identifies your priority areas of care and […]

Questions: What are the macro systems that are affecting patient satisfaction at Dr. Mendez’s facility? What micro systems should she also analyze to look at how the patient moves through from entry, to possible admission, to possible discharge? How do these systems relate? What impacts each system? The concepts presented in serve as a foundation for this week as you continue to look at factors […]