Scenario 1: You are working as part of the wait staff at a local restaurant. A customer you are serving has called you over to her table and has complained that she has found a hair in her meal. However, she has finished her meal and there is no hair to be seen. She is visibly unhappy and demanding a refund. This is not the policy of your restaurant. 1. Name 3 conflict resolution techniques and explain how you will use these to resolve this conflict: Respons
Task 1 Assessment Instructions This is an individual assessment. There are two parts in this task. If you need help understanding any questions, ask your assessor to explain. Part A Procedure Read the following scenarios and answer the corresponding questions for each. To be deemed competent you will need to successfully demonstrate the following: You … Read more