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a) Develop an understanding of the role and nature of service in the service economy and the hotel industry b) Examine key issues concerning the management and measurement of service quality and customer satisfaction c) Critically explore the role of frontline service providers’ service behaviour with respect to service delivery, service failure and service recovery d) Critically reflect upon key strategies used by hotels for managing service behaviour, including empowerment, training, branding and labour commodification e) Assessm

ASSESSMENT 2 BRIEF Subject Code and Name SDM404: Service and Design Management Assessment 2 Team Project Report Individual/Group Group Length 4000 words (2000 for Part A and 2000 for Part B) Learning Outcomes This assessment addresses the following subject learning outcomes: a) Develop an understanding of the role and nature of service in the service…
Theoretical Framework 20 -Identify the (dimensions) for (X1) with its Articles citation -Identify the (dimensions) for (X2) with its Articles citation -Identify the (dimensions) for (Y) with its Articles citation Operational Definitions 10 -Full Definitions for (X1) & all its dimensions& its Articles citation -Full Definitions for (X2) & all its dimensions& its Articles citation -Full Definitions for (Y) & all its dimensions& its Articles citation -Full description of your chosen Industry& its references Literature Re

COURSE NAME: QUANTITATIVE TECHNIQUES FOR BUSINESS COURSE CODE: MAT2103 SPRING SEMESTER 2020 – 21 ASSIGNMENT RESEARCH PROJECT (Weightage: 35 Marks) Assignment Research Project Guidelines: 1- Evaluation not over the numbers of words rather than the meaningful ideas. 2- Last date of submission: 14-April-2021. 3- Submission (Softcopy on LMS) +(Plagiarism should bellow 15, above 20 to…
Objectives being assessed LO1- Apply evidence-based practice (EBP) in the provision of patient care LO2- Formulate a clinical question to yield the most relevant and best evidence LO4- Analyse the impact of clinical governance on efficiency and practice standards Task • Choose ONE of the topics and describe a clinical problem that is relevant to the selected topic • Formulate an answerable review question that is relevant to the clinical problem selected. • The revie

Assessment #1: Developing a PICOT question (Graded) Assessment 1 is 300 words only and is worth 25% of the final grade. This assignment requires you iscuss a potential clinical problem and to construct a searchable question. Asking the right question is an important start to finding the information needed to inform clinical practice. Structuring the…
Assessment task 1: Quantitative literacy in the media. Intent: This task requires you to analyse and evaluate the use of numbers and data in a news media article. The purpose of this activity is to give you practice at identifying and critiquing the way that the author(s) has used numbers to convey a message. You should draw conclusions based on your analysis. We will provide some examples and provide guidance about choosing your own. This tas

From the Subject Outline: Assessment task 1: Quantitative literacy in the media. Intent: This task requires you to analyse and evaluate the use of numbers and data in a news media article. The purpose of this activity is to give you practice at identifying and critiquing the way that the author(s) has used numbers to…
A great way to select the project is to look back through your study and select one of your favourite subjects to expand upon. However, you must select a topic that has a research problem, this means you need to find and explain what a potential gap is in our industry. (e.g. we largely use concrete in construction which is not an environmentally friendly material, is there potential to utilise other materials or make it environmentally friendly?). The project area should al

Project Brief Outline Weight: 15% Due Date: 20/03/2020 (Week 3, Friday at 23:59) Length: 400 words Submission: Online electronic submission though Turnitin (No hardcopy required) Aim: Individual students are required to select a project and research problem. The selected project area can be any topic within construction and could include but is not limited to:…
ontext: The major assessment for this unit is a Reflective Portfolio. A portfolio is an organised collection of student work designed to represent students’ efforts and academic achievements over a period of time, in this case over a period of one term. The main purpose of this portfolio is for you to reflect upon what you have achieved and learnt throughout the term in this unit. Reflecting on your experiences will in turn give you the ability to implement the skills developed during your time. Whereas

ASSESSMENT BRIEF Subject Code and Name MRD403: Management of Rooms Division Assessment Reflection Portfolio Individual/Group Individual Length 3,000 words Learning Outcomes This assessment addresses the following subject learning outcomes: a) Undertake and critically reflect upon the rooms division supervisory functions. b) Assess a hotel business using management theories, concepts and business performance tools to measure,…
Brian Fuller is a 78 year old man who lives with his wife Esme in suburban Adelaide. Both Brian and Esme are fully independent. They have 3 children who all live overseas, so they only see them once or twice a year. Brian & Esme are very social and like getting together with their friends. Brian plays bowls three times a week and then joins his friends at the local club for lunch. Brian was shaving this morning when he noted that the left side of his face was drooping. His left arm also felt very weak.

Brian Fuller is a 78 year old man who lives with his wife Esme in suburban Adelaide. Both Brian and Esme are fully independent. They have 3 children who all live overseas, so they only see them once or twice a year. Brian & Esme are very social and like getting together with their friends.…
Kai has arrived in Australia to undertake the Bachelor of Nursing program at Flinders University. Despite some initial homesickness and nervousness around being new to the Australian culture, Kai is now settling in well and has found a nice group of friends at university, some of whom are from Kai’s home country. A few of Kai’s friends are taking the same topics this semester and they are meeting up regularly to talk about how they are progressing with the con

Kai has arrived in Australia to undertake the Bachelor of Nursing program at Flinders University. Despite some initial homesickness and nervousness around being new to the Australian culture, Kai is now settling in well and has found a nice group of friends at university, some of whom are from Kai’s home country. A few of…
In this assignment, you need to describe a market of your choice and several companies within that sector. The market position of those companies needs to be explored so that you can explain Porter’s five competitive forces in that market. This is followed by a closer look at one of the companies with a detailed SWOT (Strengths, Weaknesses, Opportu

In this assignment, you need to describe a market of your choice and several companies within that sector. The market position of those companies needs to be explored so that you can explain Porter’s five competitive forces in that market. This is followed by a closer look at one of the companies with a detailed…
HEAT AND MASS TRANSFER ENGINEERING DESIGN PROBLEM A proposal has been made to modify the room in building to include a 3 m high horizontal ceiling. This requires a re-design of the ventilation and air-conditioning system (see Figs. 1, 2). Your task is to propose a new layout for the supply air and return air ducting for the room, select an appropriate number of diffusers and their locations, decide approp

HEAT AND MASS TRANSFER ENGINEERING DESIGN PROBLEM A proposal has been made to modify the room in building to include a 3 m high horizontal ceiling. This requires a re-design of the ventilation and air-conditioning system (see Figs. 1, 2). Your task is to propose a new layout for the supply air and return air…