Quiz 1

1.Communication is

three-way process

one-way process

two-way process

four-way process

2.The downward communication flows from

a superior to a superior

a subordinate to superior

a subordinate to a subordinate

a superior to subordinate

…………………….channel of communication called the grapevine

horizontal

formal

informal

vertical

Examples of oral communication

telephone

letter

email

fax

Written communication includes

film

reports and forms

interview

speaking

Pictures, slides, films fall under

reporting

body language

audio visual communication

visual communication

A memo is an example for

lateral communication

internal communication

external communication

written communication

Communication means …………………..information, feelings, thoughts and others

conveying

to receive

exchange of

all of the above

Informal communication is otherwise known as ………………………….communication

visual

grapevine

lateral

horizontal

Communication is the ………….of the business

nervous system

backbone

life blood

both (1) and (2)

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