Security/Privacy
SA
A
N
D
SD
I feel safe in my transactions with Jahez
I feel like my privacy is protected at Jahez
I trust Jahez App, and it will not misuse my personal information
I feel I can trust Jahez
Jahez instills confidence in customers
Fulfillment/Reliability
You get what you ordered from Jahez
Transactions at Jahez are error-free
The online receipt generates from Jahez informs me of the total charges that will be debited against my credit card
Customer service
Jahez is always ready and willing to respond to customer needs
Customer service personnel are always willing to help you
Inquiries are answered promptly
Informativeness
With Jahez, I have the full information at hand
Jahez provides in-depth information
Jahez helps me research services (food type, restaurants)
Design of Jahez App
Jahez offers a logical layout that is easy to follow
The illustrations for the services at Jahez App are helpful in making a purchase decision
Jahez App provides a clear directory of available services
Jahez App is visually appealing
The visual appearance and manner of Jahez App is professional
Jahez displays a high level of artistic sophistication/creativity
Jahez is engaging and captures attention
Customization
Jahez enables me to choose services that are tailor-made for me
The advertisements and promotions Jahez sends to me are tailored to my situation
Jahez makes me feel that I am a unique customer
Jahez gives me personal attention
Jahez understands my specific needs
Jahez has features that are personalized for me
Jahez stores all my preferences and offers me extra services or information based on my preferences
Jahez does a pretty good job guessing what kind of things I might want and ordering suggestions
Jahez Food Delivery App’s Service Quality
Jahez provides a high level of overall services
Jahez provides convenient service
Jahez provides reliable service
Jahez provides helpful assistance
Trusting beliefs
A. Ability
Jahez App seems very capable of performing online transactions
Jahez App appears to be successful at the things it tries to do
Jahez App seems to have much knowledge about what needs to be done to fulfill online transactions
I feel very confident about Jahez App online skills
Jahez App appears to have specialized capabilities that can increase its performance with online transactions
Jahez App appears to be well qualified in e-commerce
B. Benevolence
Jahez seems very concerned about my welfare
My needs and desires appear to be important to Jahez
Jahez seems to really look out for what is important to me
C. Integrity
Jahez seems to have a strong sense of justice
Jahez appears to try hard to be fair in dealings with others
I like Jahez’s values
Sound principles seem to guide this Jahez App behavior
Satisfaction
I am sure it was the rightest thing to order my desired food through Jahez
I am satisfied with my decision of ordering my desired food from Jahez
I am happy I ordered my desired food from Jahez
Loyalty intentions
I say positive things about Jahez to other people
I will recommend Jahez to someone who will ask my advice
I encourage friends and others to Jahez to order their desired food
I consider this Jahez to be my first choice for future order for food
I will do more business with Jahez in the coming months
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