“ZYX” is a manufacturer of components for bicycles. They used to run IT services in-house until 3 years ago when in a cost-cutting exercise the activities done by the IT department were outsourced to an external provider called “ECT”. Therefore, the computers currently used by the company are set up, configured and managed by the external provider. “ZYX” still has a small IT department, which mostly maintains end-user applications. Additionally, the IT department al
Scenario “ZYX” is a manufacturer of components for bicycles. They used to run IT services in-house until 3 years ago when in a cost-cutting…