This unit will provide in-depth knowledge of how to supervise customer service performance in the hospitality, leisure travel and tourism sector. The unit will be appropriate for supervisors and managers whose responsibilities include managing staff. Unit introduction: Unit 2: Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism
Unit 2: Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism Unit 2: Principles of Supervising Customer Service Performance in Hospitality, Leisure, Travel and Tourism Unit code: L/600/1066 QCF Level 3: BTEC National Credit value: 2 Guided learning hours: 20 Aim and purpose This unit will provide in-depth knowledge of how to … Read more