Responding to Rudeness
Brainstorm and list some rude comments that customers can make. While the possibilities can be endless, come up with ten and then rank them from the most offensive to the least offensive. Keep in mind you should respond as a manager who is trying to diffuse a problematic situation. Attached are the pages of the book “The world of customer service, 3rd edition, by Pattie Gibson.” they are related to this topic.
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