Identify and describe how a solution can provide a competitive advantage, influence strategy, affect organizational performance, and increase operational efficiency.

Electronic Records Management (ERM) and Customer Relationship Management (CRM)

 

Overview: You are an employee with managerial influence at the medium-to-large aviation-related enterprise. Conduct research about the two Management Information Systems: Electronic Records Management (ERM) & Customer Relationship Management (CRM). Topic 1 Electronic Records Management (ERM) Topic 2 Customer Relationship Management (CRM)

• Describe how the information systems will benefit your company.

• Provide details and examples of applications and solutions offered by retail vendors.

• Describe the framework for each solution that the internal staff of your company might develop and implement.

• Present an account of the strengths, weaknesses, and cost considerations for those solutions.

• Identify and describe how a solution can provide a competitive advantage, influence strategy, affect organizational performance, and increase operational efficiency.

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