Mr. Johnson is happy with the way you fixed his problem (reference your solution(s) from HW#4). Your company has already charged him $400. He is thinking about doing more business with, but still feels that he is owed some form of compensation for his inconvenience. In a professional manner, write Mr. Johnson a letter following up on your interaction with him and try to build goodwill so that your company will further retain him as a customer. Your company still will not be able to refund his money. In a minimum 250 word letter, use your best thoughts on how to handle this situation and satisfy the customer.
