Unit 144 Use and develop systems that promote communication Credit value: 3 UAN: F/602/2335 Unit aim The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working. The unit explores the challenges and barriers to communication and the importance of effective management of information. There are four learning outcomes to this unit. The learner will: It is recommended that 24 hours should be allocated for this unit, although patterns of delivery are likely to vary. This unit is linked to LMCS E1, HSC 41. This unit is endorsed by Skills for Care and Development. This unit will be assessed by: The unit must be assessed in accordance with Skills for Care and Development`s Assessment Principles. These have been included within the Centre requirements section of this handbook The learner can: 1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role 1.2 Explain how to support effective communication within own job role 1.3 Analyse the barriers and challenges to communication within own job role 1.4 Implement a strategy to overcome communication barriers 1.5 Use different means of communication to meet different needs. The learner can: 2.1 Monitor the effectiveness of communication systems and practices 2.2 Evaluate the effectiveness of existing communication systems and practices 2.3 Propose improvements to communication systems and practices to address any shortcomings 2.4 Lead the implementation of revised communication systems and practices. The learner can: 3.1 Use communication systems to promote partnership working 3.2 Compare the effectiveness of different communications systems for partnership working 3.3 Propose improvements to communication systems for partnership working. Working effectively together with people, professionals, agencies and organisations to enhance the well being of people and support positive and improved outcomes. The learner can: 4.1 Explain legal and ethical tensions between maintaining confidentiality and sharing information 4.2 Analyse the essential features of information sharing agreements within and between organisations 4.3 Demonstrate use of information management systems that meet legal and ethical requirements. Unit 144 Use and develop systems that promote communication1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Level: 5
Learning outcomes: Unit 144 Use and develop systems that promote communication
Guided learning hours
Details of the relationship between the unit and relevant national standards
Support of the unit by a sector or other appropriate body
Assessment
Learning Outcomes 1, 2, 3 and 4 must be assessed in a real work environment. Simulation is not allowed.
Outcome 1 Be able to address the range of communication requirements in own role
Assessment Criteria: Unit 144 Use and develop systems that promote communication
Additional Guidance Means of communication
Outcome 2 Be able to improve communication systems and practices that support positive outcomes for individuals
Assessment Criteria
Outcome 3 Be able to improve communication systems to support partnership working
Assessment Criteria
Additional Guidance Partnership working:
Outcome 4 Be able to use systems for effective information management
Assessment Criteria