Unit 144 Use and develop systems that promote communication

Level: 5

Credit value: 3

UAN: F/602/2335

Unit aim

The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to develop communication systems for meeting individual outcomes and promoting partnership working. The unit explores the challenges and barriers to communication and the importance of effective management of information.

Learning outcomes: Unit 144 Use and develop systems that promote communication

There are four learning outcomes to this unit. The learner will:

1. Be able to address the range of communication requirements in own role
2. Be able to improve communication systems and practices that support positive outcomes for individuals
3. Be able to improve communication systems to support partnership working
4. Be able to use systems for effective information management

Guided learning hours

It is recommended that 24 hours should be allocated for this unit, although patterns of delivery are likely to vary.

Details of the relationship between the unit and relevant national standards

This unit is linked to LMCS E1, HSC 41.

Support of the unit by a sector or other appropriate body

This unit is endorsed by Skills for Care and Development.

Assessment

This unit will be assessed by:

• candidate portfolio of evidence.

Learning Outcomes 1, 2, 3 and 4 must be assessed in a real work environment. Simulation is not allowed.

The unit must be assessed in accordance with Skills for Care and Development`s Assessment Principles. These have been included within the Centre requirements section of this handbook

Outcome 1 Be able to address the range of communication requirements in own role

Assessment Criteria: Unit 144 Use and develop systems that promote communication

The learner can:

1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role

1.2 Explain how to support effective communication within own job role

1.3 Analyse the barriers and challenges to communication within own job role

1.4 Implement a strategy to overcome communication barriers

1.5 Use different means of communication to meet different needs.

Additional Guidance Means  of communication

• Verbal
• Non-verbal
• Sign
• Pictorial
• Written
• Electronic
• Assisted
• Personal
• Organisational
• Formal
• Informal
• Public (information/promotional)

Outcome 2 Be able to improve communication systems and practices that support positive outcomes for individuals

Assessment Criteria

The learner can:

2.1 Monitor the effectiveness of communication systems and practices

2.2 Evaluate the effectiveness of existing communication systems and practices

2.3 Propose improvements to communication systems and practices to address any shortcomings

2.4 Lead the implementation of revised communication systems and practices.

Outcome 3 Be able to improve communication systems to support partnership working

Assessment Criteria

The learner can:

3.1 Use communication systems to promote partnership working

3.2 Compare the effectiveness of different communications systems for partnership working

3.3 Propose improvements to communication systems for partnership working.

Additional Guidance Partnership working:

Working effectively together with people, professionals, agencies and organisations to enhance the well being of people and support positive and improved outcomes.