SOLUTION: Directory Services Assignment | My Assignment Tutor

New Zealand Diploma in Systems Administration Assessment Code: C6M2-A1 Assessment Title: Directory Services Assignment Duration: 2 days Credits: 2 Assessment Conditions: Time allocated to this assessment is two (2) daysYou must support any statements you make with a referenceQuoted material must be used sparingly (no more than 5%) and must be in quotation marksExplanations and conclusions need to be in your own wordsAll documentation should be at a professional level suitable for the intended audience as specified in the assessment and include:DateDocument TitleAn opening paragraph explaining the task or tasks*All* requirements of the task or tasks listed clearly in a table or bulleted pointsA closing paragraph containing any recommendations you have where applicableThe separate coversheet must be completed before submitting assessment.Digital copy of submission to be emailed to itassessments@employnz.co.nz with the subject of – C6M2-A1 – Submission 1. Increment submission number on resubmission. Some questions may need to be verbally clarified by your tutor. Your clarification statement needs to be initialed by your tutor Passing Grade Exam: Competency – You must achieve all items ExternalInternalGPOCondition StatementLearning Outcome10. Behave with integrity as a responsible Information Technology professional to contribute positively to society2. Organisational implications of managing and complying with legal and regulatory requirements (e.g. health and safety, contract management, licensing, privacy); observing security responsibilities and industry codes of practice, and codes of conduct (e.g. IITP) relevant to an organisational environment.This module partially credits to this outcome and covers codes of conduct2. Produce documentation to assist end users and support staff to meet an organisational requirement11. Apply communication, information design, personal, and interpersonal skills, clearly and professionally to enhance working effectiveness, efficiency, and quality outcomes in an organisational environment1. Information representation design for multiple situations e.g data visualisation, technical writing – help documents, user instructions, specifications.This module credits to this outcome and covers help documentation3. Evaluate codes of conduct and apply to a business context Scenario: Textile Haven Ltd is a medium sized company that manufactures clothing and other textile products. The company consists of a single manufacturing plant and multiple retail outlets across New Zealand. The employee base for Textile Haven Ltd is around 100-150 staff. The company has its own in-house IT Service Desk which consists of 5 technicians and a Team Leader. The service desk deals with a range of problems on a day-to-day basis with most issues being related to Active Directory (password resets, group membership issues, Group Policy configuration and troubleshooting, etc.). The Service Desk Team Leader position became available, you applied and got the position. Part of the job description stated that any applicants must have intimate knowledge of the ITP Code of Ethics, which the company “says” it strictly adheres to. (https://itp.nz/Members/Code-of-Ethics) During your orientation to the position, you were provided access to the Service Desk ticketing system where jobs are logged for later review and audit purposes. While scrolling through the some of the tickets, you notice some poorly worded and blatantly offensive tickets that have been logged. Some examples of these offensive tickets are shown below: ********************************************************************************* Logged by Tech1: Caution you are dealing with an ID-10-T, this was a computer error that was actually caused by the computer user. The user of this computer is too ancient to actually use a computer give her a calculator and see if she can operate that. “I can’t keep dealing with all these ID10T’s! Yesterday, she tried to open the database by uttering, ‘Open Sesame.’” ********************************************************************************* Logged by Tech2: Caution this user has a PEBCAK error, the Problem Exists Between Chair and Keyboard. “My document is GONE!” “Don’t worry ma’am, its just a PEBCAK. John!, We got a PEBCAK on station 4!” “Ok, I’m on it” “Don’t worry ma’am, we’ll fix it” Opened word again and the document had autosaved ********************************************************************************* Logged by Tech1: Caution this user cannot RTFM, our user instructions are clear but still the user cannot follow them. Read The Fricking Manual Walked the user step by step through the user document we printed and laminated for her and she had no operational issues under direct supervision. ********************************************************************************* Logged by Tech3: Caution this user cannot operate at Layer 8, there is a fundamental issue of age that should preclude this user from the rest of the OSI layers and the computer systems completely. ********************************************************************************* Logged by Tech2: Warning! Warning! this user is a 12:00 Flasher, so stupid when it comes to technology that they can’t program any appliance in their house, thus they are always flashing “12:00.” There is no way to get a 12:00 Flasher on the Internet! I’ve seen guys leave this job rather than take the ticket! ********************************************************************************* After reviewing these tickets and their inappropriate content, you decide to write up a help document for the technicians that outlines their responsibilities and expected conduct when logging tickets as well as when dealing with non-technical staff to avoid tickets like these being logged in the future. Task One: You are to analyze the tickets shown in the scenario above and compare them against the Tenets of the ITP Code of Ethics. You are to them produce a report on your findings to the CEO of the Textile Haven Ltd. Your report must include the following items: Which tenets have been broken by each of the logged tickets shown in the scenario and why?What disciplinary action, if any, should be taken against the technician(s) who logged the inappropriate tickets? Task Two: After submitting your report to the CEO, you have been asked to create an IT department Code of Conduct document that explains the professional responsibilities and conduct expected by all IT staff. This document, which will be issued to all IT staff and must include the following: A brief explanation of the ITP Code of Ethics tenets which must be followed by staffHow each tenet applies to the company with specific reference to the examples in the scenario aboveAn explanation of how disciplinary action may be taken if tenets are broken by a staff memberA suggestion of a Professional Development (PD) path for the helpdesk operator/s is provided Checklist: CriteriaCompletePart One:The ITP tenets broken by each logged ticked have been explained for each ticket with reasons as to why/how they have been brokenAny disciplinary actions have been explained based on the ITP Code of EthicsPart Two:Each tenet of the ITP Code of Professional Conduct has been briefly explained and is correctHow each tenet applies to the company with reference to the inappropriate tickets loggedA valid explanation of potential disciplinary action for those who break tenets is providedA suggested PD path for help desk operators is provided