SOLUTION: Team Management Practical | My Assignment Tutor

Task 1 – Team Management PracticalInstructions to Learners:• This summative assessment can be completed in class or at any other convenientlocation.• Students are required to complete this task using digital tools and ensure to submit inan acceptable format, e.g. .docx, .pdf, .pptx, or as advised by your assessor.• Please use the following formatting guidelines to complete this assessment task: Font Size: 12; Line Spacing: Double; Font Style: Times New Roman• Assessment activities can be completed either in real workplace environment or in asimulated environment such as your classroom. In both cases, appropriate evidence ofthe assessment activities must be provided.Instruction to Assessors:• You must assess student’s assessment according to the provided Marking Criteria.• You must complete and record any evidence related to assessment activities includingrole-plays and presentations using appropriate forms which must be attached withstudent assessment submission.• You must provide students with detailed feedback within 10 working days fromsubmission.Assessment must ensure access to appropriate documentation and resources normally used in theworkplace.You will be leading a team for an extended period. And your assessor may interview your teammembers and your supervisor. You will need to show that you have met all unit requirements above.This task is to take place within a business you work in, have access to or a simulated business. Theassessor will ask your supervisor whether you consistently work within your organisation’s goals,objectives and general plans, and follow the policy and procedures framework.If possible, the assessment interview will take place in your workplace. You should also bring therelevant workplace documents to the assessment (e.g. staff meeting minutes), although these willvary greatly according to the kind of industry you are in. You should bring your (written) teamworkplan, which might be contained in your training notes or your team meeting minutes.Start the interview by showing the assessor around your workplace, and describing your organisationand its goals. Use (or draw) an organisational chart to explain its structure.1 | P a g eThe assessment interview will also test your knowledge of what you are doing. The key questions arebelow. You may prepare by writing notes of answers to interview questions.Part AInterview questions1. Explain your organisation’s key values.2. What are your organisation’s general expectations of team member behaviour?3. Show your teamwork plan and explain in detail how it was generated.4. Explain the different techniques you have used to build your team. Which worked best? Whichdidn’t work?5. How do you and your team set team goals?6. How do you motivate your team? How do you know how well it works?7. How do you monitor you team goals so that your team meets them?8. How do you strengthen communications in the team?9. Explain five different styles of leadership.a. What are the strengths and weaknesses of each style?b. What do you think is your particular style?c. How have you arranged your work so that your particular style is effective for you?10. What are the main lessons you had to learn to be a leader in your workplace?11. If you were training a new manager, what would be the top five principles that you wouldwant them to learn? Explain each of your five principles.12. What conflicts have you had to resolve?13. Explain three different approaches for resolving conflicts in the team.14. What steps to you take to resolve problems? (We understand that you will probably usedifferent strategies for different kinds of problems.)15. What particular communication approaches do you need in potentially difficult situations?16. How do you get advice to ensure that your team is focused and on track?17. Name three instances where you have taken leadership and made decisions that led topositive changes in the workplace.18. How do you handle your mistakes?19. In what kinds of situation do you have to negotiate with staff?20. Explain the different ways you have of communicating information to your team and to yourup-line manager. What kinds of situations best suit different kinds of approaches?21. Explain the group dynamics of your team:a. Which groups have power or influence?b. Which groups don’t have power and influence?c. Who is a good influence and who isn’t?d. What subgroups do they divide into?e. How does the group make decisions?22. All your team members are different from each other. Explain your strategies for handlingindividual behaviours and differences.23. Explain how you delegate and allocate tasks and roles. What works? What are the pitfalls?Note: Your assessor may also ask you a variety of “what if” questions.2 | P a g ePart BPerformance Improvement PlanComplete the following information:• The Key Performance Indicator (KPI) that the performance issue falls under• The specific skill to be improved or gained, knowledge to be acquired or behaviour to be modified.• The steps to be taken to bring about improvement.• The people within the team or organisation who can assist in this process, or need to be involvedfrom a procedural point of view.• The timeframe within which an improvement should be achieved.• The process for evaluating and measuring the performance improvement.3 | P a g eT A S K 1 – MA RK I N G C RI T ERI A BSBWOR502 – Lead and manage team effectivenessSNYSLearner’s name:Assessor’s name:Observation CriteriaSNSConsulted team members to establish a common understanding of team purpose,roles, responsibilities and accountabilities in accordance with organisational goals,plans and objectivesDeveloped performance plans to establish expected outcomes, outputs, keyperformance indicators (KPIs) and goals for work teamSupported team members in meeting expected performance outcomesDeveloped strategies to ensure team members have input into planning, decisionmaking and operational aspects of work teamDeveloped policies and procedures to ensure team members take responsibility forown work and assist others to undertake required roles and responsibilitiesProvided feedback to team members to encourage, value and reward individual andteam efforts and contributionsDeveloped processes to ensure that issues, concerns and problems identified by teammembers are recognised and addressedEncouraged team members and individuals to participate in and to take responsibilityfor team activities, including communication processesSupported the team in identifying and resolving work performance problemsEnsured own contribution to work team serves as a role model for others andenhances the organisation’s image for all stakeholdersEstablished and maintained open communication processes with all stakeholdersCommunicated information from line manager/management to the teamCommunicated unresolved issues, concerns and problems raised by team membersand follow-up with line manager/management and other relevant stakeholdersEvaluated and took necessary corrective action regarding unresolved issues, concernsand problems raised by internal or external stakeholdersFeedback to Learner:Assessor’s Signature:Date: