Compose responses to the customer complaint about the product that was posted on the company’s social media page by doing the following: 1.
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Compose responses to the customer complaint about the product that was posted on the company’s social
media page by doing the following:
1. Develop a public response that acknowledges the customer complaint and improves the company image
within the social media page.
2. Develop a direct private message with a proposed adjustment (resolution) for the customer.
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