Question 11 1 pts Which of the following ways is most likely to be useful in increasing one’s connection power? O Expanding one’s network of contact with important managers who have power O Providing information and services to other departments O Getting a management position that allows one to gain and control resources O Having a management job that increases one’s ability to hire and fire

Question 12 1 pts Harry has tremendous personality and charisma. He always stands up for his colleagues and although he does not have much position power, he is able to influence many people because he is so well liked. From the information given in this scenario, we can conclude that Harry has O referent power O information power O coercive power O connection power

Question 13 1 pts Joe, the other team leaders are meeting at five this evening. Will you join us?” Identify the other party that is being addressed in this statement. O Peers O Other departments O Superiors O Subordinates

Question 14 When using the ingratiation tactic, one should ideally O start out by making a request rather than waiting for an opportune time. O offer compliments first and then make a request. O apologize for taking the other person’s time before making the request. O do the other person a favor first and then make a request.

Question 15 1 pts The includes logical arguments with factual evidence to persuade the person that the behavior will result in meeting the objective. O ingratiation tactic O inspirational appeal tactic O rational persuasion tactic O personal appeal tactic