Chapter 5: Motivation: Concepts and Theoretical Perspectives Introducing the Case of Katie O’Donnell: Motivating Staff at the Waterfront Grill The Waterfront Grill is a restaurant owned by manager Kamal Williams and located in Ithaca, in upstate New York. The restaurant is among the first in the state to cater to the craze for bubble tea (a Taiwanese milk- or fruit-based tea with tapioca) that has […]





