Topic: Creating a Favourable Impression Procedures: ! Visit the following websites: Gold Standards (ritzcarlton.com) https://www.fourseasons.com/about_four_seasons/service_culture/ https://www.fairmont.com/our-philosophy/ How do these hotels impress their guests? How can you apply their strategies to the airline industry? Write a 500-word paper, double spaced, outlining how you see the hotel experience of impressing their guests being applied to the airline industry.

Topic:
Creating a Favourable Impression
Procedures:
! Visit the following websites:
Gold Standards (ritzcarlton.com)
https://www.fourseasons.com/about_four_seasons/service_culture/
https://www.fairmont.com/our-philosophy/
How do these hotels impress their guests? How can you apply their strategies to the
airline industry?
Write a 500-word paper, double spaced, outlining how you see the hotel experience of
impressing their guests being applied to the airline industry.

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