Task:
1. Reflect on and recognise the effect of values, beliefs, and behaviour in practice:
Examples:
Customer service
Honesty
Discipline
Commitment
Responsibility
Teamwork
Diversity
Examples: Customer service Honesty Discipline Commitment Responsibility Teamwork Diversity2. Actively seek and reflect on feedback from clients, organisations, or other relevant sources:
Examples:
From internal customers, for example doctors recognising good performance
Practice Manager acknowledging contribution to a project completion
Practice Manager raising a concern regarding conflict of interest of a staff member (an employees working in two medical centres very close to each other)
Practice Manager reprimanding a staff member who is often late
From external customers, for example patients, stating their thoughts and feelings about the service provided
Examples: From internal customers, for example doctors recognising good performance Practice Manager acknowledging contribution to a project completion Practice Manager raising a concern regarding conflict of interest of a staff member (an employees working in two medical centres very close to each other) Practice Manager reprimanding a staff member who is often late From external customers, for example patients, stating their thoughts and feelings about the service provided3. Determine improvements needed based on own evaluation and feedback from others:
Examples:
Billing processes, determining whether two item numbers can be claimed together
Customer service skills
Communication skills
Time management
To work as team player
Examples:
Billing processes, determining whether two item numbers can be claimed together Customer service skills Communication skills Time management To work as team player
4.Identify potential support networks both internal and external to the organisation:
Examples:
Internal: another department within the organisation
External: Medicare, phn, AAPM
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