STUDENT ASSESSMENT BOOKLET BSBHRM506 Manage recruitment, selection and induction processes SIT50416 Diploma of Hospitality Management BSB50215 Diploma of Business Student Name: _________________________________________________________ Student ID: ___________________________________________________ OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for BSBHRM506 Manage recruitment, selection and induction processes. Student must achieve a satisfactory outcome in each of the three (three) assessment tasks to be deemed competent in the unit. There is space to record up to three attempts at each assessment task. A not satisfactory result for any discreet assessment task (after the student has had three attempts), will result in the student being deemed not yet competent. Assessment TasksUnit OutcomeSatisfactory (S)Not satisfactory (NS) Please note (N/A) where further attempts are not requiredDateAssessor initialsAssessment Task 1: Written QuestionsAttempt 1Attempt 2Attempt 3Assessment Task 2: Case Study & RoleplayAttempt 1Attempt 2Attempt 3Final Assessment ResultsResult (C/NYC)BSBHRM506 Manage recruitment, selection and induction processesCompetent □ Not Yet Competent □Student Name:Student ID:Qualification: SIT50416 Diploma of Hospitality Management / BSB50215 Diploma of BusinessDoes the student wish to appeal the result? □ YES □ NOAssessor Name:Assessor Signature:Date: / / Assessment Plan The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete all tasks to demonstrate competency for this unit.Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below.Assessment RequirementsDue dateWritten QuestionsCase Study/ Roleplays Agreement by the student Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign this before you start each assessment task. Have you read and understood what is required of you in terms of assessment? Yes No Do you agree that the assessment process is clear? Yes No Do you understand your rights to appeal then decisions made in an assessment? Do you have any special needs or considerations to be made for this assessment? No Yes If yes, what are they? Yes No No Student Name: Student Signature: Date: Assessor Name: Assessor Signature: Date: Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management System (SMS). If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed in the assessment outcome record for this assessment. Version controlVersion No.DateDept.Change1.0UnknownTrainingOriginal2.023/03/2020TrainingUpdated Assessments2.123/9/2020TrainingValidation outcomes, new layout & results recordsCopyright Statement© Copyright Clinton InstituteDisclaimerAll rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from Clinton Institute. No patent liability is assumed with respect to the use of information used herein. While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein. OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: 2 Assessment Plan 3 Contents 5 Introduction 6 Assessment Task 1: Written Questions 13 Assessment Task 2: Case Study/ Roleplays 25 IntroductionUnit codeTitleTraining PackageBSBHRM506Manage recruitment, selection and induction processesBusiness Services Training Package For further information regarding assessment criteria including- Application of unitElements and performance criteriaAssessment requirementsModification HistoryPerformance EvidenceKnowledge EvidenceAssessment Conditions. Please refer to: https://training.gov.au/Training/Details/BSBHRM506 Understanding Assessment Terminolgy Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation, theory or point. Explain/ Discuss: Clarify or elaborate on the facts. Focus on reasons how and why things happen or why a particular point is important in the relevant context. List: Using dot points, list a series of points, steps or stages that relate to the question. Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic. Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points. Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer details. Develop: Involves the creation of the materials/activities/procedures to achieve the outcome. This is about designing and creating, Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are functional and appropriate for the intended audience. Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review including any recommendations for change and reasons. Plagiarism While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the Trainer / Assessor. Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the Clinton Institute Director of Studies. Plagiarism can take several forms: Quoting from a book or an article without acknowledging the source.Handing in someone else’s work as your own.Stealing and passing off another person’s words or ideas and claiming them as your own.Giving incorrect information about the source of a quotation or idea.Downloading information from the internet without acknowledging the source.Copying a section of a book or article and submitting it as one’s own work. Presenting as a new and original idea or produce something which was derived from an existing source. Referencing Materials If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-referencing. Two types of citations are included: In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text citations may look something like this:“After that I lived like a young rajah in all the capitals of Europe…” (Fitzgerald, 2004).Reference lists are located at the end of the work and display full citations for sources used in the assignment. Here is an example of a full citation for a book found in a Harvard Reference list:Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year]. Understanding your results The great thing with competency-based training is that you either deemed ‘competent’ (you can demonstrate the required skills and knowledge) or ‘not yet competent’ (at this time you haven’t been able to demonstrate required skills or knowledge). The key word is “YET”. Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An “NYC” result does not mean that you have failed and that is it – you have the opportunity to try again. It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review. Assessment outcomes Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC). You will be allowed up to two (2) reassessments attempts to complete the task and achieve a satisfactory outcome. You will be given a timeframe for resubmission and advised what you must include in the resubmission. There is an Assessment Task # – Outcome Record incorporated within an Assessment Cover Sheet at the beginning of each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomes located on the reverse of the first page Cover sheet of this Student Assessment Booklet. Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work when completed (by reversing the first page Cover sheet of this Student Assessment Booklet) Results legend CCompetentYou have successfully completed unit and met the minimum competency criteria and demonstrated the required skills and knowledge.NYCNot Yet CompetentYou have not met minimum competency criteria for the unit. Certain section/s require review due to not meeting the requirements and, therefore, your work is deemed not yet competent.Note: If you have had an initial assessment, a first reassessment and then a final reassessment, you will no longer have an opportunity to resubmit. You will receive a “NYC” and have to re-enrol in the unit.SSatisfactoryIndividual assessment/question is satisfactory.NYSNot SatisfactoryIndividual assessment/question is not a satisfactory result for a specific assessment activity. Assessment attempts and resubmissions You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent (NYC) for the unit. Resubmission You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a total of three (3) attempts. Timeframe You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay or presentation, your assessor will make an appointment time, which suits both of you. Records The Assessment Task # – Outcome Record at the start of each assessment activity, includes a space to record the details of any reattempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking Guide. Assessment task cover sheet At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your student details on each cover Sheet and make sure you sign the student declaration. Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task. This will be written on the Assessment Task Cover Sheet.. Assessment appeals You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow the process outlined in the Student Handbook. Note that the Overall Unit – Record of Assessment Outcomes located on the last page of this document, contains a section which says “Does the student wish to appeal the result? □ YES □ NO” Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary. Assessment Overview This Student Assessment Booklet includes all your tasks for assessment of BSBHRM506 Manage recruitment, selection and induction processes. About your assessments There are two (2) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit. Assessment TaskAbout this taskAssessment Task 1: Written QuestionsYou must correctly answer all twelve (12) questions to show that you understand the knowledge required of this unit.What to Submit All completed questions.Assessment Task 2: Case Study/ RoleplaysYou are required to demonstrate your abilities in Human Resources, by completing the all twelve (12) Activities.What to Submit Activity 1: Completed question Activity 2: Develop of three (3) required documents Activity 3: Conduct an Interview (Roleplay) Activity 4: Complete questions & develop an Offer Letter Activity 5: Completed question Activity 6: Write an Induction Email Activity 7: Completed questions on training opportunities Activity 8: Completed questions Activity 9: Conduct a Management Meeting (Roleplay) Activity 10: Write a selection outcome email Activity 11: Completed questions Activity 12: Refine the Induction Policy & Procedure How to submit your assessments When you have completed each assessment task you will need to submit it to your assessor. Instructions about submitting your work can be found at the beginning of each assessment task. Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you submit into your student file. These will not be returned to you. This page intentionally blank ASSESSMENT TASK COVER SHEET and TASK OUTCOME RECORD– ASSESSMENT TASK 1 Student: Please fill out this cover sheet clearly and accurately. Make sure you keep a copy of your work. Student NameStudent IDDate of submissionCourse / QualificationSIT50416 Diploma of Hospitality Management / BSB50215 Diploma of BusinessUnit(s)BSBHRM506 Manage recruitment, selection and induction processes Student declaration I declare that these tasks are my own work. □ None of this work has been completed by any other person. □ I have not cheated or plagiarised the work or colluded with any other student/s. □ I have correctly referenced all resources and reference texts throughout these assessment tasks. □ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student Signature: Assessor to completeAssessment requirementsSatisfactory/Not satisfactoryAttempt (pls circle)Written questions completed1 2 3Overall Outcome for Assessment Task 1: ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements (if more space is required, continue on reverse of this page) Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence. Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/……………. Assessor Name: This page intentionally blank Assessment Task 1: Written Questions Task summary: You are required to answer all twelve (12) questions correctly in this task.You will have one (1) hour to complete this assessment Resources and equipment required to complete this task Student Leaner Guide for this UnitComputerAccess to the Internet Note: Clinton Institute provides students with access to a computer and internet When and where do I complete this task? This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment. What do I need to submit and Do? What do you need to do?What evidence is required?Answer all twelve (12) questions.You will need to submit your answers to all twelve (12) questions. Decision Making Rules Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance component listed. You must achieve a satisfactory result for every question to achieve a satisfactory result for this assessment task. What happens if I get something wrong? If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly. Instructions This is an open book assessment – you can use your learning materials as reference.You need to answer all twelve (12) questions correctlyYou must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering. Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions. Assessment Task 1: Written Questions To assist you in these questions, you may wish to access and review the following relevant legislation, regulations standards and codes; Privacy Act 1988Racial Discrimination Act 1975Age Discrimination Act 1986Sex Discrimination Act 1984Equal Opportunity Act 1984National Employment Standards (NES)Fair Work Regulations 2009Fair Work Act 2009 Fairwork.gov.au Question 1 Describe the purpose of both employee contracts and industrial relations. DocumentDescription of PurposeEmployee Contracts□ Satisfactory OR □ Not yet satisfactoryIndustrial Relations□ Satisfactory OR □ Not yet satisfactoryOutcome for Question 1: □ Satisfactory OR □ Not yet satisfactory Question 2 Complete the table below. Summarise the following legislation, regulations, standards and codes of practice in relation to the recruitment, selection and induction of staff Legislation/ Regulations/ Standards and Codes of PracticeSummarise in relation to the recruitment, selection and induction of staffFair Work Act 2009□ Satisfactory OR □ Not yet satisfactoryFair Work Regulations 2009□ Satisfactory OR □ Not yet satisfactoryPrivacy Act 1988 (Commonwealth)□ Satisfactory OR □ Not yet satisfactoryRacial Discrimination Act 1975 (Commonwealth)□ Satisfactory OR □ Not yet satisfactoryAge Discrimination Act 1986□ Satisfactory OR □ Not yet satisfactorySex Discrimination Act 1984 (Commonwealth)□ Satisfactory OR □ Not yet satisfactoryEqual Opportunity Act 1984□ Satisfactory OR □ Not yet satisfactoryNational Employment Standards (NES) List all minimum entitlements of the NES□ Satisfactory OR □ Not yet satisfactoryOutcome for Question 2: □ Satisfactory OR □ Not yet satisfactory Question 3 Explain why terms and conditions of employment are an important aspect of recruitment Outcome for Question 3: □ Satisfactory OR □ Not yet satisfactory Question 4 Explain the relevance of psychometric and skills testing programs to recruitment Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory Question 5 Using the Internet, review technology options for the recruitment and selection process. List below three (3) technologies you reviewed, which you believe would best improve efficiency and effectiveness of the recruitment and selection process. #Reviewed Technology for Recruitment and selection ProcessesInformation Source Eg: Website Link1□ Satisfactory OR □ Not yet satisfactory2□ Satisfactory OR □ Not yet satisfactory3□ Satisfactory OR □ Not yet satisfactoryOutcome for Question 5: □ Satisfactory OR □ Not yet satisfactory Question 6 List below four (4) potential training/forms of support you could provide all persons involved in the recruitment and selection process. You must list a minimum of two (2) training opportunities and two (2) other forms of support Potential Training/Other Forms of Support for Recruitment and selectionInformation Source Eg: Website LinkTraining Opportunities for individuals involved in the recruitment and section process1□ Satisfactory OR □ Not yet satisfactory2□ Satisfactory OR □ Not yet satisfactorySupport Opportunities for individuals involved in the recruitment and section process1□ Satisfactory OR □ Not yet satisfactory2□ Satisfactory OR □ Not yet satisfactoryOutcome for Question 6: □ Satisfactory OR □ Not yet satisfactory Question 7 Explain below the concept of outsourcing. Outcome for Question 7: □ Satisfactory OR □ Not yet satisfactory Question 8 In the recruitment, selection and induction process, identify below two (2) circumstances in which you would utilise specialists 1□ Satisfactory OR □ Not yet satisfactory2□ Satisfactory OR □ Not yet satisfactoryOutcome for Question 8: □ Satisfactory OR □ Not yet satisfactory Question 9 How could you ensure selection procedures are in accordance with organisational policy and legal requirements? Outcome for Question 9: □ Satisfactory OR □ Not yet satisfactory Question 10 When offering the position to the successful applicant, apart from the employment contract, what two (2) items of advice should the applicant receive? (please select () only one) Information on the Corporate Culture and where the Facilities are.Salary Information and Terms and ConditionsA tour of the Facilities and a copy of the Organisation’s Policies and Procedures.Outcome for Question 10: □ Satisfactory OR □ Not yet satisfactory Question 11 How you would oversee management of probationary employees and provide them with feedback until their employment is confirmed or terminated. How you would oversee management of probationary employeesHow you would provide probationary employees with feedbackOutcome for Question 11: □ Satisfactory OR □ Not yet satisfactory Question 12 Outline below the different recruitment and selection methods: MethodsDescription of MethodAssessment Centres□ Satisfactory OR □ Not yet satisfactoryInternal Recruitment and Selection□ Satisfactory OR □ Not yet satisfactoryExternal Recruitment and selection□ Satisfactory OR □ Not yet satisfactoryOutcome for Question 12: □ Satisfactory OR □ Not yet satisfactory **** END OF ASSESSMENT TASK 1 **** What do I need to hand in for this task?Have I completed this?Your answers to each question ASSESSMENT TASK COVER SHEET and TASK OUTCOME RECORD– ASSESSMENT TASK 2 Student: Please fill out this cover sheet clearly and accurately. Make sure you keep a copy of your work. Student NameStudent IDDate of submissionCourse / QualificationSIT50416 Diploma of Hospitality Management / BSB50215 Diploma of BusinessUnit(s)BSBHRM506 Manage recruitment, selection and induction processes Student declaration I ______________________________________________ declare that these tasks are my own work. □ None of this work has been completed by any other person. □ I have not cheated or plagiarised the work or colluded with any other student/s. □ I have correctly referenced all resources and reference texts throughout these assessment tasks. □ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me. Student Signature: Assessor to completeAssessment requirementsSatisfactory/Not satisfactoryAttempt (pls circle)Activity 1: Completed question1 2 3Activity 2: Develop of three (3) required documents1 2 3Activity 3: Conduct an Interview (Roleplay)1 2 3Activity 4: Complete questions & develop an Offer Letter1 2 3Activity 5: Completed question1 2 3Activity 6: Write an Induction Email1 2 3Activity 7: Completed questions on training opportunities1 2 3Activity 8: Completed questions1 2 3Activity 9: Conduct a Management Meeting (Roleplay)1 2 3Activity 10: Write a selection outcome email1 2 3Activity 11: Completed questions1 2 3Activity 12: Refine the Induction Policy & Procedure1 2 3Overall Outcome for Assessment Task 2: ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements (if more space is required, continue on reverse of this page) Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence. Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/……………. Assessor Name: This page intentionally blank Assessment Task 2: Case Study/ Roleplays Task summary: This assessment task requires you to complete the following twelve (12) activities. Activity 1: Completed questionActivity 2: Develop of three (3) required documentsActivity 3: Conduct an Interview (Roleplay)Activity 4: Complete questions & develop an Offer LetterActivity 5: Completed questionActivity 6: Write an Induction EmailActivity 7: Completed questions on training opportunitiesActivity 8: Completed questionsActivity 9: Conduct a Management Meeting (Roleplay)Activity 10: Write a selection outcome emailActivity 11: Completed questionsActivity 12: Refine the Induction Policy & Procedure You will have eight (8) hours to complete this assessment Resources and equipment required to complete this assessment Computer and Microsoft Office/ EmailAccess to the internetPrinterMeeting spaceHandout -Advertisement TemplateHandout – HR Induction ManualHandout – HR Operational PlanHandout – HR Strategic PlanHandout – Interview Questions TemplateHandout – Letter of Offer TemplateHandout – Policy & Procedure TemplateHandout – Professional Development Policy & ProcedureHandout – Selection Panel RecommendationsHandout – Diversity Policy & ProcedureHandout – Induction Checklist Note: Clinton Institute will provide all the forementioned to complete this assessment When and where do I complete this task? This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment. What do I need to submit and Do? What do you need to do?What evidence is required?Complete all required case study questionsCompleted questions Activity 1, 5, 8 & 11Develop a Recruitment, Selection and Induction Policy & ProcedureRecruitment, Selection and Induction Policy & ProcedureDevelop Advertisement for an Admin Assistant PositionAdvertisement for an Admin Assistant PositionDevelop interview questions for interviewTen (10) interview questions for interviewConduct interviewNothing, however your assessor will complete an observation checklist.Complete all calculations requiredCompleted questionsDevelop an Offer LetterOffer LetterWrite an Induction EmailSend EmailResearch Training opportunitiesIdentified relevant training opportunities and website linksConduct a Management MeetingNothing, however your assessor will complete an observation checklist.Write an Email to unsuccessful applicantSend EmailRefine the Recruitment, Selection and Induction Policy & ProcedureRevised Recruitment, Selection and Induction Policy & Procedure, which four (4) improvements Decision Making Rules Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed. You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity. What happens if I get something wrong? If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly. . Assessment Task 2: Case Study/ Roleplay Students Instructions: Case Study – Background Information You are employed at Grow Management Consultants as the Human Resources officer. The organisation has identified that there are gaps in the organisation relating to the recruitment, selection and induction of staff. You have been asked by your manager to Review the Grow Management Consultants HR Strategic Plan and HR Operational Plan so you are familiar with the organisations HR requirements. Activity 1 Access the following Grow Management Consultants documents: HR Strategic Plan;HR Operational Plan;HR policies and procedures: Diversity Policy & ProcedureProfessional Development Policy & Procedure Analysis these plans and policies and identify at least four (4) objectives relating Human Resources. Organisational Human Resource Objectives1□ Satisfactory OR □ Not yet satisfactory2□ Satisfactory OR □ Not yet satisfactory3□ Satisfactory OR □ Not yet satisfactory4□ Satisfactory OR □ Not yet satisfactoryOutcome for Activity 1: □ Satisfactory OR □ Not yet satisfactory Activity 2 After reviewing of the organisational staffing requirements, you have identified the need for a new role “Administration Assistant” to join the team, and support the current team. As this is a newly created position in the organisation, you have been asked to develop the following documents, ensuring they meet the organisations policies and legislation requirements: Develop Three (3) Documents: Recruitment, Selection and Induction Policy and Procedure. Access and use: Handout – Policy & Procedure Template.Advertisement for a vacant position for a new Administration Assistant staff member (Full-time permanent position). Access and use the Handout – Advertisement TemplateInterview questions for a new Administration Assistant position (at least ten (10) questions) Access and use the Handout – Interview Questions Template ***Attach and submit each of the three (3) documents*** Activity 3 Conduct an Interview (roleplay) For this task, you are required to trial the forms and documents you developed in Activity 2. As the HR Officer, you are required to interview a candidate for the position of Administration Assistant. During the meeting you must: Follow the Recruitment, selection and induction Policy & Procedure you developed in Activity 2, to conduct the interview.Provide the selection panel members with a copy of the position advertisement and Policy & Procedure you developed in Activity 2.Ask the candidate all ten (10) questions you developed in Activity 2. If not included in your own interview questions, also ask the candidate what past experience they have in the field of assisting in administrative functions.Ask open questionsUse active listening when seeking feedback/ responsesUse appropriate terminology and non-verbal features to present informationIf you are unsure whether the candidate’s responese and experience are suitable for the Admisistration Assistant positions, seek advice fom the external consultant. Your Assessor will play the role of a Candidate being interviewed for the position of Administration Assistant, and ask other students (not being assessed during the simulated meeting) to play the role of the Selection Panel. Your Assessor will provide general script for each role to be played. Roleplay Cast: As a minimum the following individuals will be at the meeting. Candidate (Assessor)HR Manager/ Selection Panel member (Classmates)External HR Consultant/ Selection Panel member (Classmate) this page intentionally blank INTERVIEW WITH CANDIDATE Roleplay Observation Checklist Name of Student being assessed: Roleplay as HR Officer & meeting ChairLocation:Name of Assessor: Roleplaying as candidateOther roles played:HR Manager/ Selection Panel Member: External HR Consultant / Selection Panel Member:Assessor are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.Date:Did the Student:Attempt 1Attempt 2Attempt 3A)Follow the Recruitment, selection and induction Policy & Procedure the student developed in Activity 2, to conduct the interview.B)Provide the selection panel members with a copy of the position advertisement and Policy & Procedure they developed in Activity 2.C)Ask the candidate all ten (10) questions you developed in Activity 2.D)Ask open questionsE)Use active listening when seeking feedback/ responsesF)Use appropriate terminology and non-verbal features to present informationG)Seek expect advice (From external Consultant) where requiredOutcome for Task: □ Satisfactory OR □ Not yet satisfactoryAssessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).Assessors Signature:Date: this page intentionally blank Activity 4 Complete Parts 1 &2 Review the Handout – Selection Panel Recommendations. You have now completed the recruitment process and decided on your preferred candidate, based on the Selection Panel Recommendations. You have been asked to complete the following Parts 1 & 2 by your manager in preperation to offer the position to Maggie Perez ACTIVITY FOUR (4) PART 1: Access: https://calculate.fairwork.gov.au/FindYourAward to complete the required information to ensure her job offer and contracts comply with the award and position offer is executed promptly. Details are as followed: Trainee/ Apprentice: No Employee eligible for supported wage: No Employment Type: Full-time (37.5hrs per week) Prodation Period Six (6) months Hours: Mon – Fri (9am – 5pm) Position: Administration Assistant Classification: Level 1 (year 1) Award: Clerks – Private Sector Award 2010 (MA000002) Location: Victoria (Melbourne) Name of Incumbent: Maggie Perez Incumbents Address: 2/5 Belmont Gardens, Belmont VIC 3999 Age: 20 years Hourly Rate□ Satisfactory OR □ Not yet satisfactoryTotal weekly Income□ Satisfactory OR □ Not yet satisfactoryTotal Annual Income□ Satisfactory OR □ Not yet satisfactoryAnnual Superannuation Income□ Satisfactory OR □ Not yet satisfactoryIncome Tax□ Satisfactory OR □ Not yet satisfactoryTotal Gross Employment Package Value□ Satisfactory OR □ Not yet satisfactoryOutcome for Activity 4: □ Satisfactory OR □ Not yet satisfactory ACTIVITY FOUR (4) PART 2: Develop an Offer Letter for Maggie Perez Using the Letter of Offer template provided, write an offer letter to Maggie, offering her the position of Administration Assistant, which will report to the Administration Manager and commence in 4 weeks based at head office. Management have approved a salary for the position of: $46,000 + Superannuation . ***Attach and submit Offer Letter to your Assessor*** Activity 5 Based on your newly refined Recruitment Selection and Induction Policy and Procedures, describe below how you would obtain support for this new policy and procedure from your senior managers? Outcome for Activity 5: □ Satisfactory OR □ Not yet satisfactory Activity 6 Maggie Perez, the new Administration Assistant is starting work today. Your manager has asked you to manage Maggie’s induction process by sending her a welcome email to communicate and introduce her to the HR Induction Manual and policies within. Write an Email Your Assessor will provide you with an email address, to send your email. In this email you must include the following: Welcome Maggie to GMCOutline the contents of the HR Induction Manual for her to read, as part of her inductionOutline the probation procedures Maggie can expect up until and inclusive of when she can expect a formal written letter on conclusion of probation period.Request Maggie to sign and return the back page of the HR ManualInform Maggie that if needed, additional training will be provided if requiredAttach the HR Induction Manual You must email your Assessor, to the email address your Assessor nominates and print a copy of the email, attachment and submit in hard copy. ***Attach and submit email to your Assessor*** This page intentionally blank Activity 7 Research and identify one (1) training opportunity and one (1) ongoing support opportunities you will provide Maggie, as she has no previous experience or skills in administration. #Training OpportunityInformation Source (Eg: website link)1□ Satisfactory OR □ Not yet satisfactory#Ongoing Support1□ Satisfactory OR □ Not yet satisfactoryOutcome for Activity 7: □ Satisfactory OR □ Not yet satisfactory This page intentionally blank Activity 8 You have been asked by the Operation Manager to look at and determine Grow Management Consultant’s future human resources needs based on the HR Strategic Plan in collaboration with relevant managers of each department listed below: In collaboration with the Operations Manager, the following has been identified- Current number of clients on Grow Management Consultants is: 125Current full-time consultant staff members: 21Current part-time (20 hours per week – (0.5)) consultant staff members: 212 new clients are set to start with Grow Management Consultants in 1 months (4 weeks). In collaboration with the Administration Manager, the following has been identified- Current number of full-time Administration staff members: 3Current number of part-time (20 hours per week- (0.5)) Administration staff members: 4 To assist in this process, summarise your finding below in preparation to present your determinations to relevant managers in a meeting scheduled for next week. Grow Management Consultants HR Resource needsDetermined Human Resource NeedsIn the HR gap analysis, list the five (5) key issues to be address by Grow Management Consultants:□ Satisfactory OR □ Not yet satisfactory□ Satisfactory OR □ Not yet satisfactory□ Satisfactory OR □ Not yet satisfactory□ Satisfactory OR □ Not yet satisfactory□ Satisfactory OR □ Not yet satisfactoryIdentify the immediate number of Consultant staff member/s require to meet the organisation sustainable ratio.□ Satisfactory OR □ Not yet satisfactoryIdentify the immediate number of Administration staff member/s require to meet the organisation sustainable ratio.□ Satisfactory OR □ Not yet satisfactoryIdentify the future number of Consultant staff member/s require to meet the organisation sustainable ratio. (required in 4 weeks)□ Satisfactory OR □ Not yet satisfactoryIdentify the future number of Administration staff member/s require to meet the organisation sustainable ratio. (required in 4 weeks)□ Satisfactory OR □ Not yet satisfactoryOutcome for Activity 8: □ Satisfactory OR □ Not yet satisfactory Activity 9 Conduct aManagement Meeting(roleplay) For this task, you are required to conduct a meeting with relevant staff managers to determine the current and future human resources needs. During the meeting you must: Discuss and agree on the determined current and future human resources needsEnsure current position descriptions and person specifications for determined vacancies will be used by managers and others involved in the recruitment, selection and induction processes.Discuss induction process and check that induction processes are followed by both departments in the organsiationAsk open ended questionsUse active listening techniques to seek feedback/ responses Your Assessor will play the role of the Operations Manager, and ask other students (not being assessed during the simulated meeting) to play the role of the Administration Manager. Your Assessor will provide a general script for each role to be played. Roleplay Cast: As a minimum the following individuals will be at the meeting: Operations Manager (Assessor)Administration Manager (Classmates) This page intentionally blank Manager Meeting to Determine HR Requirements Roleplay Observation Checklist Name of student being assessed: (Chair)Location:Name of Assessor: roleplay as Operations Manager:Other roles played:Administration ManagerAssessor are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.Date:Did the Student:Attempt 1Attempt 2Attempt 31)Discuss and agree on the determined current and future human resources needs2)Ensure current position descriptions and person specifications for determined vacancies will be used by managers and others involved in the recruitment, selection and induction processes.3)Discussed induction process and checked that induction processes are followed by both departments of the organsiation4)Ask open ended questions5)Use active listening techniques to seek feedback/ responsesOutcome for Task: □ Satisfactory OR □ Not yet satisfactoryAssessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).Assessors Signature:Date: this page intentionally blank Activity 10 Write an Email Following the completion of the recruitment and selection process of required new staff members, as determined in Activity 9. Write and send an email to the unsuccessful applicants of the selection outcome Your Assessor will provide you with an email address, to send your email to. In this email you must include the following: Address the email to the applicateOutline the outcome of the process in accordance with legislative requirements You must email your Assessor, to the email address your Assessor nominates and print a copy of the email, attachment and submit in hard copy. ***Attach and submit email to your Assessor*** this page intentionally blank Activity 11 Background Information It has been 6 weeks since Maggie started working at GMC. GMC’s induction process objective, is to ensure the process is comprehensive and provides the new staff member with all information to conduct their role efficiently and is fully trained/ equipped to handle any situation. In addition to you providing Maggie with the HR Induction Manual, Maggie job shadowed a senior staff member for one (1) to two (2) weeks. You managed the induction process which consisted of the following: Provided an overview of relevant Policies and Procedures in the HR Induction Manual Provided a tour of the facilities Had a met and greet with all staff over a one (1) week period. Job shadowing a senior staff member for 1-2 weeks You seek feedback from Maggie’s and her manager, to ascertain if the induction process met the organisations objectives. You receive the following feedback on the organisation’s induction process: Maggie’s Manager’s (Administration Manager) Feedback 1-2 weeks shadowing was not enough, as all job role requirements had not been covered in that time period. A mentoring programme may assist Maggie in the future if she comes across any issues in the future. Maggie’s Feedback She is enjoying her new role and fitting into well with the rest of the team. Feels she has a lot more to learn in her role, but keen to learn as much as possible. Question 1 From the feedback provided, do you believe the organisation current induction process is meeting its objectives? Outcome for Activity 11- Q1: □ Satisfactory OR □ Not yet satisfactory Question 2 What four (4) changes could be made to the induction process, to ensure GMC induction objectives are met? 1□ Satisfactory OR □ Not yet satisfactory2□ Satisfactory OR □ Not yet satisfactory3□ Satisfactory OR □ Not yet satisfactory4□ Satisfactory OR □ Not yet satisfactoryOutcome for Activity 11 – Q2: □ Satisfactory OR □ Not yet satisfactory This page intentionally blank Activity 12 Refine the Induction Policy & Procedure Using the Recruitment, Selection and Induction Policy and Procedure from Activity 2, make a revised version with a minimum of four (4) refinements/ improvements. Include track changes by selecting the review icon and then select Track Changes icon before you make any changes, print the document and submit to your Assessor. Ensuring that the four (4) refinement/ changes are visually noticeable before submitting to your assessor. ***Attach and submit Revised Recruitment, Selection and Induction Policy & Procedure to your Assessor*** ****END OF ASSESSMENT TASK 2**** Activity #What do I need to hand in for this task?Have I completed this?Activity 1Completed QuestionActivity 2Recruitment, Selection and Induction Policy & ProcedureAdvertisement of vacant positionInterview QuestionsActivity 4(Part 1) Complete Questions(Part 2) Offer LetterActivity 5Completed QuestionActivity 6Induction EmailActivity 7Completed QuestionsActivity 8Completed QuestionsActivity 10Unsuccessful applicant EmailActivity 11Completed QuestionsActivity 12Revised Recruitment, Selection and Induction Policy & Procedure
