| Part A Abstract 10 marks available
Write and abstract for your work of no more than 250 words. Consider the following points when writing your abstract.
Purpose (mandatory) Design/methodology/approach (mandatory) Findings (mandatory) Research limitations/implications (if applicable) Practical implications (if applicable) Social implications (if applicable) Originality/value (mandatory)
Source: International Journal of Operations and Production Management TIP: Write this section last.
Part B Main Question 60 Marks available Q1 Digitalisation of experience has various advantages and disadvantages. From a service perspective, using referenced source material, discuss the process of digitalising experience, and the relative benefits and challenges. 1500 words.
Q2 Choose a service you have experienced or your organisation provides and consider expectations. Create a SIPOC of the top level processes and related customers and suppliers. Map that customer journey, this should be one specific experience, the more detail the better. Consider the different expectations and evaluate the touchpoints in the service. What measures would be appropriate to evaluate the systems? 1500 words
Part C 20 Marks available Part C is worth up to 20 marks and is award for the personal reflection you uploaded from the experience during the module. There are no further submission required for this.
Group Mark 10 Marks available A mark out of 10 will be awarded to your group determined by how you have performed throughout the week during ‘Week in the Life of a Service Professional’. |
The following is pre-populated for PGT assignments only:
| Writing your Post-Module Assignment (PMA): specific additional advice for WMG’s Postgraduate Taught Students
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| As a postgraduate level student in WMG you may have some concerns about your ability to write at the high standard required. This short guide is intended to provide general guidance and advice. It is important that if you have any questions you discuss them with your module tutor. Remember, in writing your PMA you need to meet the expectations of the reader and university.
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| A good PMA generally requires you to answer the question and to include…
1. A title, with your student number, module, lecturer’s name and any other documentation required by the university. 2. A contents page and if appropriate, an abstract. 3. An introduction which acts as a ‘map’ to the rest of the document, describing the aim or purpose of the work and explaining how this aim is achieved. At this point it is usually helpful to paraphrase your conclusion. 4. Evidence of an appropriate level of background reading of relevant texts. 5. Evidence of systematic and clear thinking, indicative of good planning and organisation. 6. Writing which makes sense, is clearly and carefully presented (proof-read and grammar checked). 7. A critical style of writing which compares and contrasts the main theories, concepts and arguments with conclusions that are based in evidence presented. 8. High levels of accurate academic referencing. 9. A logical and well-defined structure with headings and subheadings. 10. Clearly labelled and well-presented diagrams and other graphics that are discussed in the text. 11. Adherence to usual academic standards including length and a timely submission. 12. A reference section in which every source that is cited in the text is listed.
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| Where to get help:
1. Talk to your module tutor if you don’t understand the question or are unsure as to exactly what is required. 2. Study, Professional and Analytical Skills (SPA) Moodle site – we have a lot of resources on this website with workbooks, links and other helpful tools. https://moodle.warwick.ac.uk/ 3. The university Academic Writing centre provides workshops and useful tools to help you in all aspects of your work. https://warwick.ac.uk/services/skills/academicwriting/ 4. Avoiding Plagiarism, the university’s site to help you to reference properly https://moodle.warwick.ac.uk/course/view.php?id=42224 5. Wellbeing support services https://warwick.ac.uk/services/wss 6. Numerous online courses provided by the University library to help in academic referencing, writing, avoiding plagiarism and a number of other useful resources. https://warwick.ac.uk/services/library/students/your-library-online/
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APA
CLICK HERE FOR FURTHER ASSISTANCE ON THIS ASSIGNMENT
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