BUSS215 – Business Management
W6 – Leadership & Management Case Study
This Assignment is worth 10% of your grade.
Deadline
Due by the end of Week 6 at 11:59 pm, ET.
Completing this Assessment will help you to meet the following outcome:
Course Outcome
Differentiate between the potential responses of managers and leaders in various work scenarios through the study of cases.
Program Outcome
Recognize management and leadership skills.
Institutional Outcome
Information Literacy and Communication – Utilize appropriate current technology and resources to locate and evaluate information needed to accomplish a goal, and then communicate findings in visual, written and/or oral formats.
Directions
Review the case study provided below. In an APA-formatted Word document, write an essay that is at least 550 words in length in which you answer the prompts below. Also include whether you feel you are a manager or a leader and what your justification is for your conclusion.
Essay Prompts:
Do you feel Laura was a manager or leader and why?
How does she use her skills in her role as Associate Director?
What steps could be taken to build staff confidence?
If Laura were to step down, which colleague do you feel would fill her role the best and why?
Leadership and Management Case Study
Laura is the Associate Director of a non-profit agency that provides assistance to children and families. She is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. She reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for federal grant funding. However, they have also suffered high staff turnover. Two directors have left, as well as three key research staff, and one staff person from the finance department.
Laura has a demanding schedule that requires frequent travel; however, she supervises two managers, who in turn are responsible for five staff members each. Both managers have been appointed within the last six months.
Manager 1: Kelly has a specific background in research. She manages staff who provide research support to another department that delivers behavioral health services to youth. Kelly supports her staff and is very organized; however, she often takes a very black and white view of issues. Upper level leadership values Kelly’s latest research on the therapeutic division’s services. Kelly is very motivated, driven, and expects the same from her staff.
Manager 2: Linda has a strong background in social science research and evaluation. She manages staff that work on different projects within the agency. She is known as problem solver and is extremely supportive of her staff. She is very organized and has a wealth of experience in evaluation of family services. Linda is very capable and can sometimes take on too much.
The managers are sensing that staff are becoming over-worked as everyone takes on increased responsibilities due to high staff turnover. Staff have also mentioned that Laura’s “glass half-empty” conversation style leaves them feeling dejected. In addition, Laura has not shared budgets with her managers, so they are having difficulty appropriately allocating work to staff. Laura said she has not received sufficient information from the finance department to complete the budgets. The finance department said they have sent her all the information they have available.
As staff become distressed, the managers are becoming frustrated. They feel like they are unable to advocate for their staff or problem solve without key information like the departmental budget.
Reference
Cyfar.org. (2017). Leadership and management case study #1. Retrieved from https://cyfar.org/ilm_8_casestudy1
For detailed grading criteria, refer to the rubric below.
BUSS215 – Leadership & Management Case Study Essay Rubric
Criteria
Exceeds Expectations
Meets Expectations
Needs Improvement
Points
Content
70%
63-70 points
Addressed each bullet with great detail. Answers are directly related to the content learned this week and the provided case study. The word count is more than 550.
49-62 points
Addressed each bullet. Answers are related to the content learned this week and the provided case study. The word count is between 500 -550.
0-48 points
Minimal attempt to answer some of the bullet. Answers are vague or irrelevant. The word count is less than 500.
Organization
20%
18-20 points
The document is consistent with APA guidelines. The font style and size is consistent. At least one reference is listed and at least four citations are used and are formatted correctly.
14-17 points
The document has minor APA errors. The font style and size is consistent throughout. At least one reference is listed and three citations are used.
0-13 points
The document has major APA errors. The font style and size is not consistent. No reference or citation was used.
Mechanics
10%
10 points
No spelling or grammatical errors.
7-9 points
Has 1-3 spellings and/or grammatical errors.
0-6 points
Contains four or more spelling and/or grammatical errors.
Instructor Comments:
Total Points:
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