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Course Syllabus
MGT313-03
Operations Management
Fall 2021
Instructor: Eric Yap
Class Time: Section 03: Tue 6:10 – 8:50 p.m.
Student Hours: Tue 8:50-9:50 pm or by appointment
Phone: 925-456-8667
Email: eric.yap@menlo.edu
COURSE DESCRIPTION:
This course presents managerial issues that arise in the operations of manufacturing, service, and advanced technology industries. Students will examine a variety of areas in operations where managers must make decisions, such as production, forecasting, quality assurance, inventory management, facility location and layout, capacity planning, scheduling, and project management. Students will be introduced to the language, conceptual models, qualitative and quantitative techniques, and service management principles that are broadly applicable towards confronting challenges that occur in these areas.
Operations and supply chain management is concerned with the design and operations of the production or service system for providing products or services to meet customers’ demand. A thorough understanding of operations management is a must for managers in every functional area and should be an integral part of your education. Students will examine the key analytics, processes and terminology used in manufacturing, technology and service operations organizations for planning, optimizing and designing processes, addressing issues and ensuring quality in delivery and expected profitability. In addition, the course will explore the connections between Operations and other functions within the organization. The course will use a textbook supplemented with projects, which will serve as industry examples and lessons learned.
COURSE LEARNING OBJECTIVES (STUDENT LEARNING OUTCOMES):
Presents managerial issues that arise in the operations of manufacturing, service, and advanced technology industries.
Examines a variety of areas in operations where managers must make decisions, such as production, forecasting, location and layout, capacity planning, scheduling, and project management.
Introduces students to the language, conceptual models, and qualitative and quantitative techniques that are broadly applicable towards confronting challenges that occur in these areas.
PREREQUISITES: MGT 101, MTH 102 (C- or better), MTH 251 (C- or better)
COURSE MATERIALS:
Textbook: Bozarth and Handfield, Introduction to Operations and Supply Chain Management, 5th Edition, Pearson, 2018.
Online Access: MyOMLab. Online hosted website by the publisher Pearson for working on homework assignments, quizzes, exams and cases. Go to pearsonmylab.com and use the access code provided with the book and this course ID: yap21878 to gain access to the site.
Other readings may be distributed in class and/or links provided and available on the internet.
GRADING:
Homework Assignments (15 sets)
150
Final Project
100
Class Attendance/Participation
100 50
Quizzes (15 sets)
150
Case Analysis
150
Midterm Exam
125
Final Exam 125
Total 900
HOMEWORK ASSIGNMENTS AND QUIZZES:
The homework assignments, consisting of numerical problems and multiple-choice questions, serves as a learning and practical tool for some of the important concepts and models covered in class. You are welcome to work with fellow students. However, each person should submit his/her own version individually. The homework assignments are worth 10 points each and will be graded as soon as they are submitted online. You are encouraged to rework the homework questions and problems as many times as you wish before the due date. Homework will not be allowed to be turned in late without instructor approval. Due dates are indicated on the schedule on the last page of this syllabus and also posted online on MyOMLab.
Each chapter will also have a quiz. You will be allowed two attempts to complete the quiz. Each quiz is to be taken in one session. Do not log out and then attempt to resume the quiz later. Study the chapter materials and homework before attempting to take the quiz. Each quiz is worth 10 points.
CASE ANALYSIS:
I will from time to time assign in-class or take-home case analysis to be submitted via MOLE to test your comprehension of the material assigned as well as to encourage study habits that foster learning the material. These will be assigned at various times at my discretion, and the scores will be computed as part of your case analysis grade. The assignments as well as the administration and due dates of such special assignments will be given in regularly scheduled class meetings and posted on the calendar on MOLE. If in-class assignments are given and you miss class, you will not be allowed to make up the assignment. Each student should turn in their own assignment with name, date and problems clearly numbered. Discussing the problems with others is allowed. Copying or turning in the assignment as a group is not permitted.
PROJECT REPORTS AND PRESENTATIONS GUIDELINES:
The report should be typewritten (double spaced, with at least 1 -inch margins and 12-point font).
Start the report with a title page
You may use exhibits such as tables and figures to support your analysis. (Do not include an exhibit without making specific references to it). Exhibits belong at the end of the report.
As for the body of the report, no specific format is required; use your best judgment to organize it.
Keep the report concise.
Include specific recommendations, where appropriate.
The report should be coherent and unified. If you split tasks among group members, make an effort to integrate the different sections.
The report should reflect a high degree of professionalism in style and readability. Use a spelling checker; make sure your grammar is correct, etc.
GROUP PROJECT:
You are required to form a group (1-3 students), select a company that you know its operations well and make recommendations to improve its operations process. Your project should address most of the following issues. What problems do you see in these operations? What seems to be the causes of these problems? How would you go about addressing these problems? What methods would you use? How would you collect data? What recommendations would you make to improve the situation? What are the potential benefits? Are there any potential difficulties? Ideally, if the company can implement some of your recommendations, then what will be the actual impacts? What have you learned?
A one-page project proposal (optional) is due on November 2, 2021. The proposal should describe the company and the problem you are studying (be very specific as to what the business problem is), how you will determine the data requirements, and what you expect to accomplish. You may schedule an appointment to meet with me to discuss the group project if you wish. You are required to setup the process, determine the data requirements and derive with the relevant data sets to help the company be more operationally competitive as if you were the owner or manager of the business. Due to the new online education guidelines during the pandemic, you are not required to visit any operations and talk to the managers or owners in person or collect data on site. If you can get the data remotely, that would be preferred. If not, you can obtain the data you need through online sources. It should be logical and appropriate for the operation you have picked.
A final written project report is required, which should not exceed 10 pages excluding exhibits. In addition to the recommendations, the expected/actual impact of such recommendations should also be discussed.
The report is due on the last day of class before Finals week (December 7, 2021). No late reports will be accepted. The Group Project is worth 100 points and will be evaluated for such factors as:
Apparent understanding of the situation
Originality of treatment
Accuracy of discussions
Thoroughness of the paper’s content and depth of analysis
5. Potential/Actual impact of the proposed recommendations
6. Clarity and mechanics of presentation such as organization, format, and grammar
If approved, late submissions will result in a 10% penalty per day.
EXAMS:
There will be two exams this semester, Midterm and Final Exam. Exams are not cumulative. The Midterm will cover Chapters 1-7 and the Final Exam will cover Chapters 8-15 based on the chapters outlined on this syllabus. Each exam is worth 125 points. The dates and times are shown on the schedule. Please make holiday plans accordingly.
CLASS ATTENDANCE AND PARTICIPATION:
You are expected to attend every class. Attendance will be taken throughout the semester. An absence can be waived with valid reasons only if notified in advance, with the exception of medical or family emergencies. You are also expected to read the material before coming to class and to actively participate in class discussions including the case analysis. Class participation and attendance is worth 100 points in your final grade to encourage active and constructive participation in class. Also, you cannot participate if you do not attend class.
ACADEMIC INTEGRITY POLICY:
Menlo College faculty are committed to upholding the highest standards of academic integrity for the students of the College. Menlo College expects that students will do their own work and that their quizzes, tests, examinations, laboratory work, research papers, essays, projects, internships, and all other assignments honestly reflect their own learning and knowledge. Academic dishonesty in the forms of cheating, fabrication, facilitating academic dishonesty, and plagiarism, as defined below, are violations of the Academic Integrity Policy and are prohibited. Academic dishonesty in all its variations is a violation of this policy.
Cheating: Intentionally using or attempting to use unauthorized materials, information, study aids or submitting another person’s written work product (whether “borrowed” or purchased) in any academic course or exercise.
Fabrication: Falsification or invention of any information or citation in any course or exercise.
Facilitating Academic Misconduct: Knowingly helping or attempting to help another student to engage in academic dishonesty, including, but not limited to, writing a paper or take-home exam for another student, doing the research and/or citations for any other student’s academic exercise.
Plagiarism: Using the words or ideas of another and representing them as one’s own in any academic course or exercise, including, but not limited to:
Failure to use quotes when using the words of another author or provide the proper citation.
Paraphrasing another author’s words (or website) without attribution and citation, whether one or multiple other authors.
Presenting or promulgating the ideas of another author as one’s own without attribution citation, even when using your own words.
EXAMPLES OF VIOLATIONS: Examples of violations of this policy include: copying from another student during an examination; having another person write a paper on the student’s behalf; using information from a campus file or assignments or exams from a prior semester; completing someone else’s assignment for them to turn in; using direct statements of another author; cutting and pasting information from electronic sources, leaving out quotation marks and not citing the source of ideas of others; paraphrasing the work of others (without citing the source), or helping another student do any of the above. Students who are uncertain about whether an assignment is an individual or team-based, the level of citation required, or any similar issue should ask their professor directly.
VIOLATIONS: Students found in violation of the Academic Integrity Policy are given a failing grade on the assignment. In any one course, repeat offenders will be given a failing grade for that course. In addition, students found in violation of the Academic Integrity Policy during a final examination, final project, or related final evaluation or assignment, will be given a failing grade for the course. Any student who fails a course as a result of violating the Academic Integrity Policy will not be allowed to withdraw from that course. All violations of the Academic Integrity Policy will be recorded through the Office of Academic Affairs. Repeat offenders across courses will be subject to disciplinary action as determined by the Academic Dean or the Dean’s designee. Penalties can include suspension, and if the situation warrants expulsion.
APPEALS: A student who is accused of academic dishonesty may appeal the accusation if they feel it is incorrect. The appeal must be submitted in writing to the Office of Academic Affairs within 5 business days from receiving notice. The appeal will be reviewed and a decision rendered by the Academic Appeals Committee. Any further final appeals will go to the Provost.
FULL POLICY: You are required to be in compliance with the full Academic Integrity Policy, as set forth in the Menlo College catalog, 2020-2021. For any questions about the policy or compliance, procedures for responding to violations, and appeals, feel free to contact the Office of Academic Affairs on the main floor of Brawner Building.
COVID-19 POLICIES
Menlo College’s COVID-19 Face Covering Policy is in accordance with County of San Mateo workplace health and safety requirements. A face covering is required, regardless of vaccination status. This policy is in effect until otherwise modified or rescinded.
To ensure the health and safety of the College campus due to the ongoing coronavirus pandemic, classes at Menlo College this semester are implementing a number of precautions consistent with local and federal health guidelines. This includes mask wearing inside the classroom. See the COVID-19 Policies and Protocols – Students, Fall 2021 document for more information.
Classes should be recorded for use by students who have obtained a waiver to allow for distance or hybrid learning (e.g., international students unable to travel to the U.S.) or who have authorized absences (e.g., for a field trip for another course or for an athletic competition).
CLASS RECORDING
In some classes, software will be used to video or audio record live class discussions. As a student in such classes, student participation in live class discussions will be recorded. These recordings will be made available only to students enrolled in the class, to assist those who cannot attend the live session or to serve as a resource for those who would like to review content that was presented. All recordings will become unavailable to students in the class when the class ends. The use of all video recordings will be in keeping with the Privacy Statement shown below:
PRIVACY STATEMENT
Assuring privacy among faculty and students engaged in online and face-to-face instructional activities helps promote open and robust conversations and mitigates concerns that comments made within the context of the class will be shared beyond the classroom. As such, recordings of instructional activities occurring in online or face-to-face classes may be used solely for internal class purposes by the faculty member and students registered for the course, and only during the period in which the course is offered. Instructors who wish to make subsequent use of recordings that include student activity may do so only with informed written consent of the students involved or if all student activity is removed from the recording. Recordings including student activity that have been initiated by the instructor may be retained by the instructor only for individual use.
DIVERSITY and INCLUSION
Menlo College is committed to cultivating a learning environment that is respectful and inclusive of individuals from a diversity of backgrounds, including but not limited to race and ethnicity, gender and gender presentation, sexual orientation, religion, nativity and national origin, military experience, and class. Course materials are meant to be respectful of this diversity. I expect every student to respect and honor difference as they participate in class sessions and online discussions.
If you see ways to improve the effectiveness of this course in fully including yourself or other students or groups, or if you experience anything in this class that results in barriers to your inclusion or accurate assessment of achievement, please let me know immediately or contact Dean Michelson or Dean Sidaoui (this can include anonymous feedback).
RELIGIOUS OBSERVANCES
Some students, staff, and faculty may be absent in observance of religious holidays. In order to alert faculty members and allow the student to keep up with assignments, students should notify faculty members either during or immediately after the first day of class of the dates they will be away for these purposes. Some students may be fasting from dawn to dusk and may show a noticeable energy drain. Requests for postponement of assignment deadlines may result from changed schedules. Faculty are requested to be mindful and accommodating about this without in any way reducing the workload the student must follow to complete the course. Please remember that it is the student’s responsibility to notify the faculty member of absences or other issues associated with religious observances well in advance.
ADA/ACCOMMODATION
Menlo College views disability as a vital aspect of diversity and is committed to providing equitable access to learning opportunities for all students. The Disability Services office is the campus resource that works with students who have disabilities to ensure reasonable accommodations are provided and arranged. The Disability Services office is located in the Administration Building.
If you have a disability, or had an IEP or a 504 Plan in high school, or if you think you might have a learning disability or other disability that may have some impact on your work in this class and would like to discuss potential accommodations planning, please contact the Disability Services office at disabilityservices@menlo.edu or 650.543.3720 to arrange a confidential meeting. Disabilities can be related to a number of things, such as: mental health, attention disorders, learning challenges, chronic health conditions, sensory, or physical concerns.
Students with short-term disabilities, such as physical injury, can often work with instructors to minimize classroom barriers. In situations where additional assistance is needed, students should contact the DS office as noted above.
If you are registered with the Disability Services office, and have a current accommodation letter, please contact me as early as possible in the semester to review how the accommodations will be applied in this course.
CLASSROOM ETIQUETTE
Students should not be checking emails or sending text messages during class. Mobile phones and computers must be used only for class participation, note taking, or edifying the topic at hand. Engaging in personal activities is distracting to faculty and other students, infringes upon classroom discussion, and inhibits a culture of respect and shared learning.
Course Schedule
*Subject to change
Week
Week Starting Date
Chapter
Lecture Topics
Homework/Quizzes/ Exams/Cases/Project
1
08/23/21
1
Introduction
Chapter 0, 1
2
08/30/21
2
Operations/Supply Chain Strategy
Chapter 2
3
09/06/21
3
Process and Layout Decisions
Chapter 3
4
09/13/21
3
Process and Layout Decisions
Chapter 3
5
09/20/21
4
Business Processes
Chapter 4
6
09/27/21
5
Managing Quality
Chapter 5
7
10/04/21
6
Managing Capacity
Chapter 6
8
10/11/21
7
Supply Management
Chapter 7
9
10/18/21
8
Logistics
Midterm Exam Due 11/05/21
Chapter 8
Midterm Exam
10
10/25/21
9
Forecasting
Chapter 9
11
11/01/21
10
Sales and Operations Planning
Chapter 10
12
11/08/21
11
Managing Inventory
Chapter 11
13
11/15/21
13
JIT/Lean Management
Chapter 13
11/22/21
Thanksgiving Break – Holiday
14
11/29/21
14
Project Management
Chapter 14
15
12/06/21
15
Developing Products and Services
Course Project Due 12/07/21
Chapter 15
16
12/13/21
Final Exam Due 12/14/21
Project Presentation
Final Exam
Class Meetings are on Tuesday evenings once a week per class schedule.
Homework and quizzes are due on Tuesdays each week on MyOMLab. You are encouraged to complete them before Tuesdays.
Cases assigned and posted on MOLE are due on Fridays on the assigned weeks. Responses should be submitted on MOLE.
Course Project should be submitted on MOLE by the due date.
There will no late assignments accepted without approval from the instructor. Any late assignments need prior approval from the instructor before the assignment’s due date.
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