The Customer Service Director receives the text and begins his analysis using his CSR tool belt: Insert your answers below in a minimum of 80–90 words for each of the six (6) checklist items.
1) The synopsis of the problem:
Priority 1:
Priority 2:
Priority 3:
2) Analyze the target customers’ feedback:
3) Analyze the call center problem:
4) Discuss how to improve customer service based on the customers’ feedback:
5) Discuss how resolving the call center problem will improve the customer experience.
6) Action plan:
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