Measuring Quality Improvement and Satisfaction DQ 2 Measuring Quality Improvement and Satisfaction DQ 2 Reflection is sometimes referred to as a process that occurs internally and in isolation. A Reflection-in-Action is a reflective process where one is able to reflect and act from our experiences. It is a time to reflect on activities or events of a moment in time and explore feelings, thoughts, reactions and impact of our current and future selves. It is an internal process for practicing being in the moment and for broadening our consciousness. You are to prepare Reflection-in-Action in which you explore the concepts
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