The aim of this unit is to help learners develop an understanding of theories of change
management and how they apply to contemporary organisations in the globalised world, with
the identification and use of change models. The unit also Be able to analyse
stakeholder responses to
organisational change.
5.1 Assess possible risks associated with an
organisation’s change process.
5.2 Apply a stakeholder analysis to understand possible
resistance to change.
5.3 Critically appraise relevant strategies to manage
resistance to change in organisations.
5.4 Explain and evaluate effectiveness of quality systems, policies
and procedures used in a Health and Social Care
setting.
5.5 Analyse factors that influence the achievement of
quality in the Health and Social Care provision.
5.6 Suggest ways in which the Health and Social Care
service could improve quality of service provision.
Task 1 of 2 Presentation and Speaker notes (LO 1 ACs 1.1, 1.2, 1.3, 1.4, 1.5, LO2
ACs 2.1, 2.2, 2.3)
Prepare a presentation, in which you explain ways quality can be evaluated, measured and
maintained in Health and Social Care and the contribution of stakeholders, external agencies
and service users. You will provide speaker notes at the end of the session and include an
executive summary to support the presentation.
The following points need to be addressed when preparing the presentation:
Explain stakeholder roles in relation to quality and standards in Health and Social Care
settings.
Explore the role of external agencies in setting and maintaining standards.
Evaluate the impact of poor quality and standards on health and social care.
Analyse methods for evaluating Health and Social Care quality of service provision.
Explain ways in which quality can be measured in health and social care.
Evaluate approaches to implementing quality systems
Analyse barriers to delivery of quality Health and Social Care services.
Delivery and submission:
1x 15 minute Presentation file with references
1x set of speaker notes supporting each slide – 500 words
Task 2 of 2 – Change management plan and report
(LO 3 ACs 3.1, 3.2, 3.3, 3.4, LO4 ACs 4.1, 4.2, 4.3, LO5 5.1, 5.2, 5.3, 5.4, 5.5, 5.6)
You are required to choose one Health and Social Care organisation on which to base your
assignment. You are advised to check with your tutor that your choice is appropriate.
For your chosen Health and Social Care organisation complete a management plan and
report.
The following requirements need to be addressed when preparing the management plan and
report:
Analyse factors that drive change.
Describe underpinning theories of change management.explores different perspectives
affecting Health and Social Care service quality and how this is evaluated in order to empower
and involve users of services.
Learning Outcomes and Assessment Criteria
Learning Outcomes –
the learner will:
Assessment Criteria –
the learner can:
1. Understand perspectives of
quality in Health and Social
Care services.
1.1 Explain stakeholder roles in relation to quality and
standards in Health and Social Care settings.
1.2 Explore the role of external agencies in setting and
maintaining standards.
1.3 Evaluate the impact of poor quality and standards on
health and social care.
1.4 Analyse methods for evaluating Health and Social
Care quality of service provision.
2. Understand strategies for
achieving quality in Health
and Social Care services
2.1 Explain ways in which quality can be measured in
health and social care.
2.2 Evaluate approaches to implementing quality
systems.
2.3 Analyse barriers to delivery of quality Health and
Social Care services.
3. Understand the principles of
change management in
Health and Social Care
settings.
3.1 Analyse factors that drive change.
3.2 Describe underpinning theories of change
management.
3.3 Describe approaches, tools and techniques that
support the change process.
3.4 Explain the importance of effective change
management for service provision.
4. Be able to create a plan and
implement effective change
within a Health and Social
Care organisation.
4.1 Assess and select relevant tools and techniques to
implement and manage change.
4.2 Develop a plan to implement a change in an
organisation.
4.3 Develop measures to monitor and evaluate progrDescribe approaches, tools and techniques that support the change process.
Explain the importance of effective change management for service provision.
Create a plan and implement effective change within a Health and Social Care
organisation
Assess and select relevant tools and techniques to implement and manage change.
Develop a plan to implement a change in an organisation.
Develop measures to monitor and evaluate progress of the change plan.
Apply a stakeholder analysis to understand possible resistance to change.
Critically appraise relevant strategies to manage resistance to change in organisations.
Evaluate the effectiveness of quality systems, policies and procedures used in a Health
and Social Care setting
Analyse factors that influence the achievement of quality in the Health and Social Care
provision
Suggest ways in which the Health and Social Care service could improve quality of
service provision
Delivery:
1x Management Plan and Report
Submission:
1x Management Plan and Report – 2500 words excluding TOC, diagrams, references
and appendices
Referencing:
You should use and cite a range of academic and reliable sources.
A comprehensive Harvard style reference list must be included at the end of the work.
Evidence to be submitted:
Presentation file with references
Presentation speaker notes – 500 words
Management Plan and Report – 2500 words
