Large assignment
The references can be in any style, but they should include all your sources, including personal interviews, if any. Your work should indicate a depth and breadth of research in the topic. Many of the options below could be satisfied by “telling a story” – but the story should be augmented by your reflections, and your reflections should be augmented by your scholarly research into general theory and into the experiences of other firms.
Topic: Management Styles in Service Operations
Recall the 3 difference management styles (Messiah, Servant, or Commander). Write an analysis of the management style in 1 real-life service firm that is Costco. How does management measure “success”? Does management emphasize quality in the way espoused by Juran? Are the concepts of the serviceprofit chain used? Would they be appropriate? What specific improvements do you believe are possible?
Your response should in style of essay following by APA style and describe both how to make the improvement and why the improvement would be beneficial. Please try to stay focused on ideas that will make the service operations successful even at the lowest level, even though you may be discussing the behavior and styles of upper-management.
You should have minimum 8 different scholor sources to support and create a reference list at the end of paper.
Length: 3 pages single spaced(not include title page and reference page.
