Document: ASSESSMENT 3 SITXMGT001 Monitor work operations
RTO # 41380 | CRICOS # 03632K |Version: 1.1 | Page 1 of 4
ASSESSMENT 3 – Direct observation
This cover sheet is to be completed by the assessor and used as a record of outcome of this assessment task.
Student Name:
Student ID No:
Unit Code:
SITXMGT001
Unit Title:
Monitor work operations
Date of Submission:
Student Declaration I declare that:
• These tasks are my own work, and none of this
work has been completed by any other person.
• These tasks are not plagiarised or colluded with
any other student/s.
• I have correctly referenced all resources and
reference texts throughout these assessment
tasks.
• I have read and understood the policy on
Plagiarism, cheating and collusion and understand
that if I am found to be in breach of this policy,
disciplinary action may be taken against me.
• I have a copy of my assessment work with me,
which I can produce if the original is lost.
Student name: _______________________________________ Signature: _______________________________
Date: ____/_____/_____
Assessment Criteria
During the observation did the student:
Satisfactory
If Not Satisfactory,
please comment
Attach Printed copy of the complete workflow plan.
Yes No
Attach Printed response to all the questions.
Yes No
Monitor efficiency and service levels.
Yes No
Ensure workplace operations support overall organisational goals.
Yes No
assess current workloads and schedule work to maximise efficiency and customer
service quality within budget constraints.
Yes No
Assess workflow and progress against agreed objectives and timelines.
Yes No
Monitor team and individual performance against agreed goals and objectives.
Yes No
Complete and submits workplace records as required.
Yes No
Plan and organise workflow for a team operation or activity that takes into
account at least six of the following contingencies:
• delays and time difficulties
• difficult customer service situations
• equipment breakdown or technical failure
• financial resources
• staffing levels and skill profiles
• rostering requirements
• staff performance
Yes No
Document: ASSESSMENT 3 SITXMGT001 Monitor work operations
RTO # 41380 | CRICOS # 03632K |Version: 1.1 | Page 2 of 4
• procedural requirements
• product development and marketing
Attach Printed copies of staff performance reports.
Yes No
Attach Printed copies of staff record (timesheet).
Yes No
Satisfactory Not Yet Satisfactory
(Please tick the assessment result for this task)
If Not Yet Satisfactory – Please identify the re-assessment
arrangements:
Comments/ Feedback (If the student is deemed Not Satisfactory the Assessor MUST state the circumstances and
reasons why this judgment has been made):
Assessor Declaration:
I declare that I have conducted a fair, valid, reliable, and flexible assessment with this student, and I have provided
appropriate feedback.
Assessor Name: ___________________________________ Signature: ________________________________
Date: ____/_____/_____
Document: ASSESSMENT 3 SITXMGT001 Monitor work operations
RTO # 41380 | CRICOS # 03632K |Version: 1.1 | Page 3 of 4
Assessment Guidelines for Student:
Conditions of assessment:
• This assessment will be conducted in Glen Institutes Kitchen at Richmond.
• Your assessor will advise you the Dates and timing for this assessment as per the timetable.
• Your evidence submitted for this Assessment Task will be graded as either S – Satisfactory or NS – Not
Satisfactory. Your Assessor will provide you with feedback.
• If the evidence is graded as NS – Not Satisfactory you will be required to re-submit the evidence. In this
case you will be provided with clear and constructive feedback based on the assessment decision so
that you can improve your skills / knowledge prior to reassessment.
• If you require an allowable adjustment to this assessment procedure you should discuss this with your
assessor.
• If you are dissatisfied with an assessment decision you should make an appeal to Glen Institute in
writing no longer than 10 days following advice of the assessment decision.
Context of and specific resources for assessment
During the assessment tasks, you will be provided with:
• A simulated restaurant area and materials required for setting up for lunch service
• A team of four staff (students allocated by your assessor)
• Workflow plan template, staff performance reports and staff record (timesheet)
Tasks to be completed by the student
This assessment has two parts A and B
Part A:
• You are required to Plan workflow for a team of four staff members who will be serving lunch. The
lunch will be prepared by the students of Certificate III commercial cookery class who will be role
playing customers in part B of this assessment
Your work flow plan should consider at least six of the following contingencies and the questions
following:
• delays and time difficulties
• difficult customer service situations
• equipment breakdown or technical failure
• financial resources
• staffing levels and skill profiles
• rostering requirements
• staff performance
• procedural requirements
• product development and marketing.
Q1: Which contingencies listed were considered when developing your workflow plan?
Delays and time difficulties
Difficult customer service situations
Equipment breakdown or technical failure
Document: ASSESSMENT 3 SITXMGT001 Monitor work operations
RTO # 41380 | CRICOS # 03632K |Version: 1.1 | Page 4 of 4
Financial resources
Staffing levels and skill profiles
Rostering requirements
Staff performance
Procedural requirements
Product development and marketing
Q2:
Q3:
Q4:
Q5:
Describe how these contingencies influenced your planning process.
Describe what factors determined how you allocated tasks and responsibilities to team members.
Describe how you assessed workloads for individual members of your team.
What quality standards, or organisational, departmental, work area or team goals does this workflow
plan aim to support or achieve?
How does this workflow plan support or achieve these organisational goals or quality standards?
What industrial or legislative issues influenced how you developed your plan, and timing and
allocation of responsibilities? Consider requirements of industrial awards and work health and safety
requirements when responding.
Q6:
Q7:
Part B:
You are required monitor the work operations during the actual service of lunch planned in part A served by
four staff. At the end of the service period you are required complete a performance report for each staff
with a completed timesheet.
For this assessment your assessor will be assessing you on the criteria listed in the
Assessment cover sheet
Evidence to be collected for this assessment
Part A:
Printed copy of the complete workflow plan
Printed response to all the questions
Part B:
Printed copies of staff performance reports
Printed copies of staff record (timesheet)
