Section One
Evaluate own role and responsibilities in effective information management, and in supporting others to effectively handle information.
Explain how to respond to a data breach, including reporting procedures.
Explain how to initiate the service’s business continuity plan and its relevance to data and cyber security.
Identify the team’s training needs in relation to handling information and implement a plan to address these needs.
Section Two
Analyze the relationship between the management of comments and complaints, risk management, and safeguarding
Review the regulatory requirements, codes of practice, and guidance for managing comments and complaints
Evaluate why those using services and others may be reluctant to raise comments or make complaints
Analyse attitudes and approaches that ensure comments and complaints can prompt continuous improvement of the service
