You are required to do the following:
• Complete Tasks 1-6.
• Answer all questions.
•
•
Assessment overview
• Review – Background information. Read the information provided in conjunction with this assessment overview.
• You are required to develop and cost at least six menus or meal plans that individually or in combination meet at least six different special dietary requirements listed in the Background information.
• At least one menu must be a cyclic menu.
• Other types of menu formats can be used when preparing all other menus, for example, à la carte, set, daily, seasonal or weekly menu formats.
• Two of the menus or meal plans must address the special dietary requirements of different customer groups listed in the Background information.
• Two of the menus or meal plans must reflect one or more cultural or religious dietary requirements listed in the Background information.
• All menus must be evaluated by obtaining at least two of the types of feedback listed in the Background information for each menu.
• Menus or menu plans must:
o be developed within commercial time constraints
o demonstrate methods for responding to feedback and adjusting menus
o incorporate basic principles and practices of nutrition, including macro- and micronutrient requirements.
• There are six tasks in this assessment, one for each of the six menus you must develop. You must complete all sub-tasks in each task.
BACKGROUND INFORMATION
Special dietary requirements
• Eating regimes (elimination, macrobiotic)
• Exclusions for allergies, contraindications with medicines or food intolerance
• Fat-free
• Fluids
• Food preferences
• Food restrictions
• Gluten-free
• High carbohydrate
• High or low energy
• High or low protein
• High fibre
• Lacto-ovo
• Low carbohydrate
• Low cholesterol
• Low fat
• Low gluten
• Low kilojoule
• Low sugar
• Modified sodium or potassium
• Modified texture
• Nutritional requirements
• Portion size
• Substitutes:
• Gluten-free flour
• Yeast-free flour
• Non-sugar sweeteners
• Sugar-free
• Type one and two diabetes
Cultural or religious dietary requirements
• Halal
• Hindu
• Kosher
• Vegan
• Vegetarian
Customer groups addressed
• Adolescents
• Athletes
• Children
• Defence forces
• Elderly
• Health care
• Ill or injured
• Infants
• International tourists
• Nutritional and energy requirements due to physical condition
• People in areas affected by disaster or environmental extremes
• People from different socio-economic groups
• People in remote areas
• Underweight persons
• Overweight persons
• Obese
Methods of evaluation
• Customer satisfaction discussions with:
• customers
• employees during the course of each business day
• Customer surveys
• Improvements suggested by:
• customers
• managers
• peers
• staff
• supervisors
• suppliers
• Regular staff meetings that involve menu discussions.
• Satisfaction discussions with:
• customers
• allied health professionals
• dietitians
• medical specialists
• Seeking staff suggestions for menu items
Task 1: Menu 1 – Cyclic menu
Task 1.1: Identify the dietary and cultural requirements of customers
1. Select a customer group for your cyclic menu.
2. Customer groups could relate to your workplace or training environment or could be based on realistic hospitality businesses.
3. Identify the dietary and cultural requirements of your customer group.
4. You must confirm your selected customer group and dietary, cultural or religious requirements with your trainer/assessor prior to undertaking this assessment.
5. The size of the group must be discussed and confirmed with your trainer/assessor. Although a specific number is not specified, the group size must be substantial enough to replicate realistic workplace demands of a senior cook, chef, catering supervisor or manager.
6. Answer all the questions.
Q1: What customer group is your menu developed for?
Satisfactory ? Unsatisfactory ?
Q2: What are their dietary and/or cultural requirements?
Satisfactory ? Unsatisfactory ?
Q3: What sources of information did you use to determine these requirements?
Satisfactory ? Unsatisfactory ?
Q4: Whom did you liaise with to identify and confirm customer requirements?
Satisfactory ? Unsatisfactory ?
Q5: What would the health consequences (if any) be if you ignored the special dietary requirements of this customer group?
Satisfactory ? Unsatisfactory ?
Q6: What goals(s) would you set for your menus based on the information you’ve researched about your customer group. That is, what are you hoping to achieve by planning and documenting a meal plan and menu?
Satisfactory ? Unsatisfactory ?
Task 1.2: Document a menu overview
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save a copy of Practical assessment – Menu overview locally on your computer.
2. Discuss and confirm the time period for your cyclic menu prior to commencing this task, for example, two, three or four weeks.
3. Brainstorm a range of menu ideas to suit the customer, dietary and cultural or religious requirements identified in Task 1.1 for at least two weeks of your cyclic menu.
4. Sort your menu suggestions into a rough draft of your menu using the menu overview template.
5. Save your completed menu overview as Practical assessment – Menu 1 overview. You will use this information to complete Task 1.3.
Note: It is important that you include the menu number in your file name (as above) and number the tasks sequentially. You are required to repeat these tasks for six different menus throughout this assessment.
Satisfactory ? Unsatisfactory ?
Task 1.3: Develop menus and meal plans for special diets
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Daily meal plan and checklist.
2. Copy and paste seven copies of the daily menu plan and checklist (one copy for each day of the week).
3. Complete a meal plan for each day of the week for the first week of your cyclic menu as per your menu overview from Task 1.2.
4. Complete the table for each menu item (breakfast options, morning tea, lunch options, afternoon tea and dinner options) for each day of the week.
5. Use the checklist for each menu item to ensure your meal plans (and entire menu) are well planned and meet the nutritional, dietary, cultural or religious requirements of your customer group.
6. Save your completed meal plans as Practical assessment – Menu 1 – Daily meal plan.
Satisfactory ? Unsatisfactory ?
Task 1.4: Cost menus
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Menu costing and complete Task 1.4 using the menu costing template provided.
2. Select one day from the menu developed in Task 1.3.
3. Calculate the portion yields and costs of all ingredients required to prepare and produce all menu options offered on your selected day.
4. Calculate other expenditure items used in the preparation or service of the menu item.
5. Calculate the total cost for one serve or portion for each menu option.
o You must complete one menu costing table for each menu item.
o Copy and paste the menu costing template as many times as required.
6. Save your completed costings as Practical assessment – Menu 1 – Menu costing.
Satisfactory ? Unsatisfactory ?
Task 1.5: Monitor menu performance
Step 1
7. Review the Background information again and read the information provided on methods of evaluation.
Step 2
8. Implement the menu in your workplace or training environment.
Step 3
9. Monitor the performance of the menu by obtaining feedback from customers or others by using at least two of the methods listed in the Background information.
10. You can use feedback mechanisms currently used within the organisation, modify existing mechanisms to assist in gathering necessary information, or create your own.
Step 4
11. Document and analyse the results of your feedback to determine the following:
o Success of your menu against dietary goals for the customer group nominated in Task 1.1.
o Level of customer satisfaction with the menu.
Step 5
12. Save your feedback results and analysis locally as Practical assessment – Menu 1 – Feedback analysis. You will need to refer to it to respond to questions in Task 1.6.
13. Scan or photograph at least one example of each type of the feedback methods you used to obtain feedback. Save as Practical assessment – Menu 1 – Feedback example 1 and Practical assessment – Menu 1 – Feedback example 2.
Satisfactory ? Unsatisfactory ?
Task 1.6: Review performance
Answer the following questions based on your analysis of feedback in Task 1.5.
Q1: What methods/techniques did you use to obtain feedback?
Satisfactory ? Unsatisfactory ?
Q2: Who did you seek feedback from?
Satisfactory ? Unsatisfactory ?
Q3: Did you achieve the dietary goals you set in Task 1.1?
Satisfactory ? Unsatisfactory ?
Q4: Which menu items did not meet dietary goals?
Satisfactory ? Unsatisfactory ?
Q5: Briefly explain why you think menu items did or did not meet dietary goals.
Satisfactory ? Unsatisfactory ?
Q6: Which menu items rated the highest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q7: Which menu items rated the lowest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q8: Briefly explain why you think customers were or were not satisfied with the menu items.
Satisfactory ? Unsatisfactory ?
Q9: Describe the changes you would make to your completed menu based on the feedback you received.
Satisfactory ? Unsatisfactory ?
Task 2: Menu 2
Task 2.1: Identify the dietary and cultural requirements of customers
14. Select a customer group for your menu.
15. Customer groups could relate to your workplace or training environment or could be based on realistic hospitality businesses.
16. Identify the dietary and cultural requirements of your customer group.
17. You must confirm your selected customer group and dietary, cultural or religious requirements with your trainer/assessor prior to undertaking this assessment.
18. The size of the group must be discussed and confirmed with your trainer/assessor. Although a specific number is not specified, the group size must be substantial enough to replicate realistic workplace demands of a senior cook, chef, catering supervisor or manager.
19. Answer all the questions.
Q1: What customer group is your menu developed for?
Satisfactory ? Unsatisfactory ?
Q2: What are their dietary and/or cultural requirements?
Satisfactory ? Unsatisfactory ?
Q3: What sources of information did you use to determine these requirements?
Satisfactory ? Unsatisfactory ?
Q4: Whom did you liaise with to identify and confirm customer requirements?
Satisfactory ? Unsatisfactory ?
Q5: What would the health consequences (if any) be if you ignored the special dietary requirements of this customer group?
Satisfactory ? Unsatisfactory ?
Q6: What goals(s) would you set for your menus based on the information you’ve researched about your customer group. That is, what are you hoping to achieve by planning and documenting a meal plan and menu?
Satisfactory ? Unsatisfactory ?
Task 2.2: Document a menu overview
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save a copy of Practical assessment – Menu overview locally on your computer.
2. Discuss and confirm the time period for your menu prior to commencing this task, for example, two, three or four weeks.
3. Brainstorm a range of menu ideas to suit the customer, dietary and cultural or religious requirements identified in Task 2.1 for at least two weeks of your menu.
4. Sort your menu suggestions into a rough draft of your menu using the menu overview template.
5. Save your completed menu overview as Practical assessment – Menu 2 overview. You will use this information to complete Task 2.3.
Satisfactory ? Unsatisfactory ?
Task 2.3: Develop menus and meal plans for special diets
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Daily meal plan and checklist.
2. Copy and paste seven copies of the daily menu plan and checklist (one copy for each day of the week).
3. Complete a meal plan for each day of the week for the first week of your menu as per your menu overview from Task 2.2.
4. Complete the table for each menu item (breakfast options, morning tea, lunch options, afternoon tea and dinner options) for each day of the week.
5. Use the checklist for each menu item to ensure your meal plans (and entire menu) are well planned and meet the nutritional, dietary, cultural or religious requirements of your customer group.
6. Save your completed meal plans as Practical assessment – Menu 2 – Daily meal plan.
Satisfactory ? Unsatisfactory ?
Task 2.4: Cost menus
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Menu costing and complete Task 2.4 using the menu costing template provided.
2. Select one day from the menu developed in Task 2.3.
3. Calculate the portion yields and costs of all ingredients required to prepare and produce all menu options offered on your selected day.
4. Calculate other expenditure items used in the preparation or service of the menu item.
5. Calculate the total cost for one serve or portion for each menu option.
o You must complete one menu costing table for each menu item.
o Copy and paste the menu costing template as many times as required.
6. Save your completed costing as Practical assessment – Menu 2- Menu costing.
Satisfactory ? Unsatisfactory ?
Task 2.5: Monitor menu performance
Step 1
• Review the Background information again and read the information provided on methods of evaluation.
Step 2
• Implement the menu in your workplace or training environment.
Step 3
• Monitor the performance of the menu by obtaining feedback from customers or others by using at least two of the methods listed in the Background information.
• You can use feedback mechanisms currently used within the organisation, modify existing mechanisms to assist in gathering necessary information, or create your own.
Step 4
• Document and analyse the results of your feedback to determine the following.
o Success of your menu against dietary goals for the customer group nominated in Task 2.1.
o Level of customer satisfaction with the menu.
Step 5
• Save your feedback results and analysis locally as Practical assessment – Menu 2 – Feedback analysis. You will need to refer to it to respond to questions in Task 2.6.
• Scan or photograph at least one example of each type of feedback method you used to obtain feedback. Save as Practical assessment – Menu 2 – Feedback example 1 and Practical assessment – Menu 2 – Feedback example 2.
Satisfactory ? Unsatisfactory ?
Task 2.6 Review performance
Answer the following questions based on your analysis of feedback in Task 2.5.
Q1: What methods/techniques did you use to obtain feedback?
Satisfactory ? Unsatisfactory ?
Q2: Who did you seek feedback from?
Satisfactory ? Unsatisfactory ?
Q3: Did you achieve the dietary goals you set in Task 2.1?
Satisfactory ? Unsatisfactory ?
Q4: Which menu items did not meet dietary goals?
Satisfactory ? Unsatisfactory ?
Q5: Briefly explain why you think menu items did or did not meet dietary goals.
Satisfactory ? Unsatisfactory ?
Q6: Which menu items rated the highest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q7: Which menu items rated the lowest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q8: Briefly explain why you think customers were or were not satisfied with the menu items.
Satisfactory ? Unsatisfactory ?
Q9: Describe the changes you would make to your completed menu based on the feedback you received.
Satisfactory ? Unsatisfactory ?
Task 3: Menu 3
Task 3.1: Identify the dietary and cultural requirements of customers
• Select a customer group for your menu.
• Customer groups could relate to your workplace or training environment or could be based on realistic hospitality businesses.
• Identify the dietary and cultural requirements of your customer group.
• You must confirm your selected customer group and dietary, cultural or religious requirements with your trainer/assessor prior to undertaking this assessment.
• The size of the group must be discussed and confirmed with your trainer/assessor. Although a specific number is not specified, the group size must be substantial enough to replicate realistic workplace demands of a senior cook, chef, catering supervisor or manager.
• Answer all the questions.
Q1: What customer group is your menu developed for?
Satisfactory ? Unsatisfactory ?
Q2: What are their dietary and/or cultural requirements?
Satisfactory ? Unsatisfactory ?
Q3: What sources of information did you use to determine these requirements?
Satisfactory ? Unsatisfactory ?
Q4: Whom did you liaise with to identify and confirm customer requirements?
Satisfactory ? Unsatisfactory ?
Q5: What would the health consequences (if any) be if you ignored the special dietary requirements of this customer group?
Satisfactory ? Unsatisfactory ?
Q6: What goals(s) would you set for your menus based on the information you’ve researched about your customer group. That is, what are you hoping to achieve by planning and documenting a meal plan and menu?
Satisfactory ? Unsatisfactory ?
Task 3.2: Document a menu overview
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save a copy of Practical assessment – Menu overview locally on your computer.
2. Discuss and confirm the time period for your menu prior to commencing this task, for example, two, three or four weeks.
3. Brainstorm a range of menu ideas to suit the customer, dietary and cultural or religious requirements identified in Task 3.1 for at least two weeks of your menu.
4. Sort your menu suggestions into a rough draft of your menu using the menu overview template.
5. Save your completed menu overview as Practical assessment – Menu 3 overview. You will use this information to complete Task 3.3.
Satisfactory ? Unsatisfactory ?
Task 3.3: Develop menus and meal plans for special diets
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Daily meal plan and checklist.
2. Copy and paste seven copies of the daily menu plan and checklist (one copy for each day of the week).
3. Complete a meal plan for each day of the week for the first week of your menu as per your menu overview from Task 3.2.
4. Complete the table for each menu item (breakfast options, morning tea, lunch options, afternoon tea and dinner options) for each day of the week.
5. Use the checklist for each menu item to ensure your meal plans (and entire menu) are well planned and meet the nutritional, dietary, cultural or religious requirements of your customer group.
6. Save your completed meal plans as Practical assessment – Menu 3 – Daily meal plan.
Satisfactory ? Unsatisfactory ?
Task 3.4: Cost menus
Step 1
• Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open Practical assessment – Menu costing and complete Task 2.4 using the menu costing template provided.
Step 2
• Select one day from the menu developed in Task 3.3.
Step 3
• Calculate the portion yields and costs of all ingredients required to prepare and produce all menu options offered on your selected day.
Step 4
• Calculate other expenditure items used in the preparation or service of the menu item.
Step 5
• Calculate the total cost for one serve or portion for each menu option.
o You must complete one menu costing table for each menu item.
o Copy and paste the menu costing template as many times as required.
Step 6
• Save your completed costings as Practical assessment – Menu 3 – Menu costing and submit it to your assessor.
Satisfactory ? Unsatisfactory ?
Task 3.5: Monitor menu performance
Step 1
• Review the Background information again and read the information provided on methods of evaluation.
Step 2
• Implement the menu in your workplace or training environment.
Step 3
• Monitor the performance of the menu by obtaining feedback from customers or others by using at least two of the methods listed in the Background information.
• You can use feedback mechanisms currently used within the organisation, modify existing mechanisms to assist in gathering necessary information, or create your own.
Step 4
• Document and analyse the results of your feedback to determine the following.
o Success of your menu against dietary goals for the customer group nominated in Task 3.1
o Level of customer satisfaction with the menu
Step 5
• Save your feedback results and analysis locally as Practical assessment – Menu 3 – Feedback analysis. You will need to refer to it to respond to questions in Task 3.6.
• Scan or photograph at least one example of each type of feedback method you used to obtain feedback. Save as Practical assessment – Menu 3 – Feedback example 1 and Practical assessment – Menu 3 – Feedback example 2.
Satisfactory ? Unsatisfactory ?
Task 3.6: Review performance
Answer the following questions based on your analysis of feedback in Task 3.5.
Q1: What methods/techniques did you use to obtain feedback?
Satisfactory ? Unsatisfactory ?
Q2: Who did you seek feedback from?
Satisfactory ? Unsatisfactory ?
Q3: Did you achieve the dietary goals you set in Task 3.1?
Satisfactory ? Unsatisfactory ?
Q4: Which menu items did not meet dietary goals?
Satisfactory ? Unsatisfactory ?
Q5: Briefly explain why you think menu items did or did not meet dietary goals.
Satisfactory ? Unsatisfactory ?
Q6: Which menu items rated the highest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q7: Which menu items rated the lowest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q8: Briefly explain why you think customers were or were not satisfied with the menu items.
Satisfactory ? Unsatisfactory ?
Q9: Describe the changes you would make to your completed menu based on the feedback you received.
Satisfactory ? Unsatisfactory ?
Task 4: Menu 4
Task 4.1: Identify the dietary and cultural requirements of customers
• Select a customer group for your menu.
• Customer groups could relate to your workplace or training environment or could be based on realistic hospitality businesses.
• Identify the dietary and cultural requirements of your customer group.
• You must confirm your selected customer group and dietary, cultural or religious requirements with your trainer/assessor prior to undertaking this assessment.
• The size of the group must be discussed and confirmed with your trainer/assessor. Although a specific number is not specified, the group size must be substantial enough to replicate realistic workplace demands of a senior cook, chef, catering supervisor or manager.
• Answer all the questions.
Q1: What customer group is your menu developed for?
Satisfactory ? Unsatisfactory ?
Q2: What are their dietary and/or cultural requirements?
Satisfactory ? Unsatisfactory ?
Q3: What sources of information did you use to determine these requirements?
Satisfactory ? Unsatisfactory ?
Q4: Whom did you liaise with to identify and confirm customer requirements?
Satisfactory ? Unsatisfactory ?
Q5: What would the health consequences (if any) be if you ignored the special dietary requirements of this customer group?
Satisfactory ? Unsatisfactory ?
Q6: What goals(s) would you set for your menus based on the information you’ve researched about your customer group. That is, what are you hoping to achieve by planning and documenting a meal plan and menu?
Satisfactory ? Unsatisfactory ?
Task 4.2: Document a menu overview
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save a copy of Practical assessment – Menu overview locally on your computer.
2. Discuss and confirm the time period for your menu prior to commencing this task, for example, two, three or four weeks.
3. Brainstorm a range of menu ideas to suit the customer, dietary and cultural or religious requirements identified in Task 2.1 for at least two weeks of your menu.
4. Sort your menu suggestions into a rough draft of your menu using the menu overview template.
5. Save your completed menu overview as Practical assessment – Menu 4 – overview. You will use this information to complete Task 4.3.
Satisfactory ? Unsatisfactory ?
Task 4.3: Develop menus and meal plans for special diets
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Daily meal plan and checklist.
2. Copy and paste seven copies of the daily menu plan and checklist (one copy for each day of the week).
3. Complete a meal plan for each day of the week for the first week of your menu as per your menu overview from Task 4.2.
4. Complete the table for each menu item (breakfast options, morning tea, lunch options, afternoon tea and dinner options) for each day of the week.
5. Use the checklist for each menu item to ensure your meal plans (and entire menu) are well planned and meet the nutritional, dietary, cultural or religious requirements of your customer group.
6. Save your completed meal plans as Practical assessment – Menu 4 – Daily meal plan.
Satisfactory ? Unsatisfactory ?
Task 4.4: Cost menus
Step 1
• Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open Practical assessment – Menu costing and complete Task 2.4 using the menu costing template provided.
Step 2
• Select one day from the menu developed in Task 4.3.
Step 3
• Calculate the portion yields and costs of all ingredients required to prepare and produce all menu options offered on your selected day.
Step 4
• Calculate other expenditure items used in the preparation or service of the menu item.
Step 5
• Calculate the total cost for one serve or portion for each menu option.
o You must complete one menu costing table for each menu item.
o Copy and paste the menu costing template as many times as required.
Step 6
• Save your completed costings as Practical assessment – Menu 4 – Menu costing and submit it to your assessor.
Satisfactory ? Unsatisfactory ?
Task 4.5: Monitor menu performance
Step 1
• Review the Background information again and read the information provided on methods of evaluation.
Step 2
• Implement the menu in your workplace or training environment.
Step 3
• Monitor the performance of the menu by obtaining feedback from customers or others by using at least two of the methods listed in the Background information.
• You can use feedback mechanisms currently used within the organisation, modify existing mechanisms to assist in gathering necessary information, or create your own.
Step 4
• Document and analyse the results of your feedback to determine the following.
o Success of your menu against dietary goals for the customer group nominated in Task 4.1
o Level of customer satisfaction with the menu
Step 5
• Save your feedback results and analysis locally as Practical assessment_Menu 4_Feedback analysis. You will need to refer to it to respond to questions in Task 4.6.
• Scan or photograph at least one example of each type of feedback method you used to obtain feedback. Save as Practical assessment – Menu 4 – Feedback example 1 and Practical assessment – Menu 4 – Feedback example 2.
Satisfactory ? Unsatisfactory ?
Task 4.6: Review performance
Answer the following questions based on your analysis of feedback in Task 4.5.
Q1: What methods/techniques did you use to obtain feedback?
Satisfactory ? Unsatisfactory ?
Q2: Who did you seek feedback from?
Satisfactory ? Unsatisfactory ?
Q3: Did you achieve the dietary goals you set in Task 4.1?
Satisfactory ? Unsatisfactory ?
Q4: Which menu items did not meet dietary goals?
Satisfactory ? Unsatisfactory ?
Q5: Briefly explain why you think menu items did or did not meet dietary goals.
Satisfactory ? Unsatisfactory ?
Q6: Which menu items rated the highest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q7: Which menu items rated the lowest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q8: Briefly explain why you think customers were or were not satisfied with the menu items.
Satisfactory ? Unsatisfactory ?
Q9: Describe the changes you would make to your completed menu based on the feedback you received.
Satisfactory ? Unsatisfactory ?
Task 5: Menu 5
Task 5.1: Identify the dietary and cultural requirements of customers
• Select a customer group for your menu.
• Customer groups could relate to your workplace or training environment or could be based on realistic hospitality businesses.
• Identify the dietary and cultural requirements of your customer group.
• You must confirm your selected customer group and dietary, cultural or religious requirements with your trainer/assessor prior to undertaking this assessment.
• The size of the group must be discussed and confirmed with your trainer/assessor. Although a specific number is not specified, the group size must be substantial enough to replicate realistic workplace demands of a senior cook, chef, catering supervisor or manager.
• Answer all the questions.
Q1: What customer group is your menu developed for?
Satisfactory ? Unsatisfactory ?
Q2: What are their dietary and/or cultural requirements?
Satisfactory ? Unsatisfactory ?
Q3: What sources of information did you use to determine these requirements?
Satisfactory ? Unsatisfactory ?
Q4: Whom did you liaise with to identify and confirm customer requirements?
Satisfactory ? Unsatisfactory ?
Q5: What would the health consequences (if any) be if you ignored the special dietary requirements of this customer group?
Satisfactory ? Unsatisfactory ?
Q6: What goals(s) would you set for your menus based on the information you’ve researched about your customer group. That is, what are you hoping to achieve by planning and documenting a meal plan and menu?
Satisfactory ? Unsatisfactory ?
Task 5.2: Document a menu overview
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save a copy of Practical assessment – Menu overview locally on your computer.
2. Discuss and confirm the time period for your menu prior to commencing this task, for example, two, three or four weeks.
3. Brainstorm a range of menu ideas to suit the customer, dietary, and cultural or religious requirements identified in Task 5.1 for at least two weeks of your menu.
4. Sort your menu suggestions into a rough draft of your menu using the menu overview template.
5. Save your completed menu overview as Practical assessment – Menu 5 – overview. You will use this information to complete Task 5.3.
Satisfactory ? Unsatisfactory ?
Task 5.3: Develop menus and meal plans for special diets
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Daily meal plan and checklist.
2. Copy and paste seven copies of the daily menu plan and checklist (one copy for each day of the week).
3. Complete a meal plan for each day of the week for the first week of your menu as per your menu overview from Task 5.2.
4. Complete the table for each menu item (breakfast options, morning tea, lunch options, afternoon tea and dinner options) for each day of the week.
5. Use the checklist for each menu item to ensure your meal plans (and entire menu) are well planned and meet the nutritional, dietary, cultural or religious requirements of your customer group.
6. Save your completed meal plans as Practical assessment – Menu 5 – Daily meal plan.
Satisfactory ? Unsatisfactory ?
Task 5.4: Cost menus
Step 1
• Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open Practical assessment – Menu costing and complete Task 2.4 using the menu costing template provided.
Step 2
• Select one day from the menu developed in Task 5.3.
Step 3
• Calculate the portion yields and costs of all ingredients required to prepare and produce all menu options offered on your selected day.
Step 4
• Calculate other expenditure items used in the preparation or service of the menu item.
Step 5
• Calculate the total cost for one serve or portion for each menu option.
o You must complete one menu costing table for each menu item.
o Copy and paste the menu costing template as many times as required.
Step 6
• Save your completed costings as Practical assessment – Menu 5 – Menu costing and submit it to your assessor.
Satisfactory ? Unsatisfactory ?
Task 5.5: Monitor menu performance
Step 1
• Review the Background information again and read the information provided on methods of evaluation.
Step 2
• Implement the menu in your workplace or training environment.
Step 3
• Monitor the performance of the menu by obtaining feedback from customers or others by using at least two of the methods listed in the Background information.
• You can use feedback mechanisms currently used within the organisation, modify existing mechanisms to assist in gathering necessary information, or create your own.
Step 4
• Document and analyse the results of your feedback to determine the following.
o Success of your menu against dietary goals for the customer group nominated in Task 5.1
o Level of customer satisfaction with the menu
Step 5
• Save your feedback results and analysis locally as Practical assessment – Menu 5 – Feedback analysis. You will need to refer to it to respond to questions in Task 5.6.
• Scan or photograph at least one example of each type of feedback method you used to obtain feedback. Save as Practical assessment – Menu 5 – Feedback example 1 and Practical assessment – Menu 5 – Feedback example 2.
Satisfactory ? Unsatisfactory ?
Task 5.6: Review performance
Answer the following questions based on your analysis of feedback in Task 5.5.
Q1: What methods/techniques did you use to obtain feedback?
Satisfactory ? Unsatisfactory ?
Q2: Who did you seek feedback from?
Satisfactory ? Unsatisfactory ?
Q3: Did you achieve the dietary goals you set in Task 5.1?
Satisfactory ? Unsatisfactory ?
Q4: Which menu items did not meet dietary goals?
Satisfactory ? Unsatisfactory ?
Q5: Briefly explain why you think menu items did or did not meet dietary goals.
Satisfactory ? Unsatisfactory ?
Q6: Which menu items rated the highest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q7: Which menu items rated the lowest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q8: Briefly explain why you think customers were or were not satisfied with the menu items.
Satisfactory ? Unsatisfactory ?
Q9: Describe the changes you would make to your completed menu based on the feedback you received.
Satisfactory ? Unsatisfactory ?
Task 6: Menu 6
Task 6.1: Identify the dietary and cultural requirements of customers
• Select a customer group for your menu.
• Customer groups could relate to your workplace or training environment, or could be based on realistic hospitality businesses.
• Identify the dietary and cultural requirements of your customer group.
• You must confirm your selected customer group and dietary, cultural or religious requirements with your trainer/assessor prior to undertaking this assessment.
• The size of the group must be discussed and confirmed with your trainer/assessor. Although a specific number is not specified, the group size must be substantial enough to replicate realistic workplace demands of a senior cook, chef, catering supervisor or manager.
• Answer all the questions.
Q1: What customer group is your menu developed for?
Satisfactory ? Unsatisfactory ?
Q2: What are their dietary and/or cultural requirements?
Satisfactory ? Unsatisfactory ?
Q3: What sources of information did you use to determine these requirements?
Satisfactory ? Unsatisfactory ?
Q4: Whom did you liaise with to identify and confirm customer requirements?
Satisfactory ? Unsatisfactory ?
Q5: What would the health consequences (if any) be if you ignored the special dietary requirements of this customer group?
Satisfactory ? Unsatisfactory ?
Q6: What goals(s) would you set for your menus based on the information you’ve researched about your customer group. That is, what are you hoping to achieve by planning and documenting a meal plan and menu?
Satisfactory ? Unsatisfactory ?
Task 6.2: Document a menu overview
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save a copy of Practical assessment – Menu overview locally on your computer.
2. Discuss and confirm the time period for your menu prior to commencing this task, for example, two, three or four weeks.
3. Brainstorm a range of menu ideas to suit the customer, dietary and cultural or religious requirements identified in Task 6.1 for at least two weeks of your menu.
4. Sort your menu suggestions into a rough draft of your menu using the menu overview template.
5. Save your completed menu overview as Practical assessment – Menu 6 – overview. You will use this information to complete Task 6.3.
Satisfactory ? Unsatisfactory ?
Task 6.3: Develop menus and meal plans for special diets
Steps to follow
1. Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open and save Practical assessment – Daily meal plan and checklist.
2. Print or cut and paste seven copies of the daily menu plan and checklist (one copy for each day of the week).
3. Complete a meal plan for each day of the week for the first week of your menu as per your menu overview from Task 6.2.
4. Complete the table for each menu item (breakfast options, morning tea, lunch options, afternoon tea and dinner options) for each day of the week.
5. Use the checklist for each menu item to ensure your meal plans (and entire menu) are well planned and meet the nutritional, dietary, cultural or religious requirements of your customer group.
6. Save your completed meal plans as Practical assessment – Menu 6 – Daily meal plan.
Satisfactory ? Unsatisfactory ?
Task 6.4: Cost menus
Step 1
• Go to the ‘Additional Resources’ folder located in the Learning Management System (LMS), open Practical assessment – Menu costing and complete Task 2.4 using the menu costing template provided.
Step 2
• Select one day from the menu developed in Task 6.3.
Step 3
• Calculate the portion yields and costs of all ingredients required to prepare and produce all menu options offered on your selected day.
Step 4
• Calculate other expenditure items used in the preparation or service of the menu item.
Step 5
• Calculate the total cost for one serve or portion for each menu option.
o You must complete one menu costing table for each menu item.
o Copy and paste the menu costing template as many times as required.
Step 6
• Save your completed costings as Practical assessment – Menu 6 – Menu costing and submit it to your assessor.
Satisfactory ? Unsatisfactory ?
Task 6.5: Monitor menu performance
Step 1
• Review the Background information again and read the information provided on methods of evaluation.
Step 2
• Implement the menu in your workplace or training environment.
Step 3
• Monitor the performance of the menu by obtaining feedback from customers or others by using at least two of the methods listed in the Background information.
• You can use feedback mechanisms currently used within the organisation, modify existing mechanisms to assist in gathering necessary information, or create your own.
Step 4
• Document and analyse the results of your feedback to determine the following.
o Success of your menu against dietary goals for the customer group nominated in Task 6.1
o Level of customer satisfaction with the menu
Step 5
• Save your feedback results and analysis locally as Practical assessment_Menu 6_Feedback analysis. You will need to refer to it to respond to questions in Task 6.6.
• Scan or photograph at least one example of each type of feedback method you used to obtain feedback. Save as Practical assessment – Menu 6 – Feedback example 1 and Practical assessment – Menu 6 – Feedback example 2.
Satisfactory ? Unsatisfactory ?
Task 6.6: Review performance
Answer the following questions based on your analysis of feedback in Task 6.5.
Q1: What methods/techniques did you use to obtain feedback?
Satisfactory ? Unsatisfactory ?
Q2: Who did you seek feedback from?
Satisfactory ? Unsatisfactory ?
Q3: Did you achieve the dietary goals you set in Task 6.1?
Satisfactory ? Unsatisfactory ?
Q4: Which menu items did not meet dietary goals?
Satisfactory ? Unsatisfactory ?
Q5: Briefly explain why you think menu items did or did not meet dietary goals.
Satisfactory ? Unsatisfactory ?
Q6: Which menu items rated the highest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q7: Which menu items rated the lowest customer satisfaction score?
Satisfactory ? Unsatisfactory ?
Q8: Briefly explain why you think customers were or were not satisfied with the menu items.
Satisfactory ? Unsatisfactory ?
Q9: Describe the changes you would make to your completed menu based on the feedback you received.
Satisfactory ? Unsatisfactory ?
