SOLUTION: leading service providers for people | My Assignment Tutor

St Jude’s Services has been one of the innovative and leading service providers for people with disabilities and psycho-social needs in Western Australia since 1982.Recently, our efforts and services to people with disabilities have been formally recognised by the Disability Services Commission (WA) and National Disability Insurance Agency.Our experience in service delivery is reflected through 33 years of providing services and consistently maintaining the highest of standards. Our Mission:To maximise the health, enjoyment and quality of life of people with disabilities by providing quality individualised care of their choice and control.We have a Vision:To be the most excellent service provider for disability in Western Australia. Our Values:Excellence – to always perform to the highest standard and be professional in our approach.Continuous Improvement – to be committed to continually improving all aspects of our service.Teamwork and Inclusion – to work together with our clients and their families, colleagues and the wider community to achieve the highest quality service.Respect – to show respect for clients, their families and our colleagues in every aspect of our service. This accommodation have 3 clients. All of them are physically fit but have mental health issues R: Her medical diagnosis is: Schizophrenia, Poly Substance Abuse, HEP C, Borderline Personality disorder, Diabetic, Type 2, self-harming issues She is an aboriginal. She came through homeless support program. She has a public guardian and a public trustee. She is allowed to go out wherever she wants by herself approved by her guardian. J: her medical diagnosis is: Schizophrenia (Paranoid), Intellectual Disability, Hep C – Contact Precautions. She is identified as an aboriginal. She has a public guardian ad a public trustee. She is allowed to go for walks in the parks by herself. She can be left alone in the house for an hour. L: her medical diagnosis is: Schizo effective disorder, borderline personality disorder and organic (some brain damage from substance abuse). Eating disorder (anorexia nervosa), GORD Her guardian is her sister but she does have a public trustee. She has a pet cat in the house All of them are very independent in terms of cooking, showering, toileting. They do have medications but they are administered by the staffs. This house is an alcohol free house and there are rules in place for the clients as we have clients who had substance abuse and addiction in their past so we try to help them as much as possible. R was just admitted to the house so I got to be the one getting the main handover and making the important calls. R is a smoker and she gets escalated when she doesn’t get smokes which happened on the first day. I sat with r, had a Chat with her, introduced the other clients, gave her a tour of the house and tried to make her comfortable to calm her down.L was crying out loud when R was just new, I went, used my counselling skills and active listening skills to hear her out. She was upset because she felt her sister was mad at her. I made her talk to her sister and also managed to calm her down.R had asked vouchers from her trustee in order to get clothes, but R came to me and asked to give the voucher to her so she can go buy a phone. I told her how it’s due to be given the next day and she is only supposed to buy her clothes and also she needs to go with her support worker. R became escalated as she couldn’t get the voucher so was pretty aggressive. R said how she had talked to the trustee and she has agreed to let her buy the phone instead. I told R in that case, we should be getting a mail saying so as we need a written mail for everything according to the organization’s policy. I chatted with r about how everyone is helping her save money and how this is necessary. I gave her space to reflect on what I said.J came to me and said she is going for a walk. I noticed she had a bag with her and also made sure of what clothes was she wearing. After 5minutes, her guardian sent us an email informing us on how J had asked to stay over her friend’s house but he had only approved for a visit. After 30 minutes, I called J about her whereabouts when she replied she was still at the park and will come home soon. I handed over to the next shift as she wasn’t home yet.J needed a wisdom tooth removal and dentists are expensive so I had to call and find out for a government clinic as they get NDIS subsidies which makes it so much cheaper for the clients. I took J and filled out the necessary forms and booked an appointment fir the next day.R had ran out of smokes and started getting aggressive with other clients and the staff threatening to bash the house if she is not given the voucher. The police and ambulance had to be called.The most challenging while working with them would be protecting myself and my other clients while one of them is escalated. As they get very unpredictable on their next move. And the trauma that comes with the incidents.The personal challenges of this job will the mental trauma we get while dealing with their escalations. And the professional challenges would be saying or doing something that might escalate the client because sometimes even if you are very careful, mistakes happen and all written management plans might not be accurate.I have identified patience as my core strength. It helps me think properly and give me clarity in every situation. It keeps me calm and helps me give good ideas. My other strengths would be my interpersonal communication skills, active listening skills, verbal and non-verbal cues, counselling skills. Most of them which I learned theoretically as well.I prefer not to think about my clients once I have left the place so it doesn’t stress me.My supervisor and coordinator were super friendly and were such a great help. They were always a call away whenever we needed them. I think team work is what helped bring out the best of each client and make it a stress-free area.All the incidents I got to witness helped better my skills in this field. At times, I sat with the clients where I made them comfortable enough to share your worries with me so I could get them the best help.There was an instance when one of the former client was very agitated to me and every time I tried to make a conversation trying to make appoint, she would just be loud and threaten me. I gave her enough time and space so she came back and apologised for her behaviour. This particular incident was traumatising but I decided not to show that side to the client. I knew how not to let it affect my work performance. Once the client went to her room, I took long deep breaths and called my supervisor to update on what happened. The conversation made me feel calm and relaxed.Every time I used my theoretical knowledge and practical knowledge while dealing with my clients, it was a learning experience. It was a challenge to see if it will work out well but even if it worked out at times and did not at times, it helped me learn new skills. It taught me that unless you put your theories in practice, that’s when you will learn things you will never forget in life.The two clients R and J are identified as aboriginals. J attends a yarning group every Wednesday. We all respect their culture and their choices of preserving it. J goes to church every Saturday.The clients have their community access to take them to places they wish to go.L goes to art and craft workshop every week and goes to horse riding classes Every Tuesday as she used to ride horses before and she loves them. I make them appointments whenever they need, take them to mental health clinic monthly, call for referrals and so much more.St. Judes support include recovery approach capacity building.People who have a serious mental health illness associated with other barriers are more at risk of experiencing homelessness. St Jude’s has gained a reputation among consumers and health professionals as being a leading provider of residential care for members of our community who have a diagnosed psychiatric illness. If you have a mental health illness and are homeless or at risk of becoming homeless, we have residential services available to help you with short- and long-term accommodation. We can provide accommodation support to anyone above 15 years old. You are not require to have NDIS or other funding support to access our mental health supported accommodation.Further info about the placement agency: https://stjudes.com.au/