Practice Exam – possible/suggested answersThe following is an example of suitable answers to the given questions Note that these arenot the only possible answers – just a selection that demonstrate a pronouncedunderstanding of the question(s) by providing a comprehensive answer.Q1. You are a team of developers who work for Tech Geek Inc, and you are the team lead.Your client is a National bank, you have been allocated the project to majorly rebuild theircredit card framework. At present the process for credit card application, approval,transactions, and payments is very basic and need major improvements. (Assume thenormal banking process, think how you can improve the process by fast trackingapplications, credit limit, build new system to support transactions verifications, etc.)• You are provided with a tight deadline and limited resources.• You are halfway through the deadline• Couple of team member are not pulling up enough weight and you are missingmilestones.• Your team leader thinks the total framework for the project needs to be revisited.• Your current approach does not seem to work.• The management is not ready to hear you out or extend deadlines.• They are putting a lot of pressure on your team to release the project on time1) Isolate minor and major concerns. (5 marks)Minor concerns:+ tight deadline and limited resources+ Your team leader thinks the total framework for the project needs to be revisited+ Your current approach does not seem to work+ Improvements of the process for credit card applicationMajor concerns:+ You believe some team members are not contributing/pulling their weight causing you tomiss milestones2)List as many courses of action that will address the main concern. (5 marks)+ If the project can be successfully completed and be on time that will depend on eachperson in the team making a comprehensive contribution to the projects’ success. If someteam members are not pulling enough of their weight, it is the main/major reason why I ammissing milestones. It is very dangerous to the team as a whole and has the potential todestroy the whole project if team members continue doing that. I have proposed somecourses of action that would solve the problem.These are:+ Change a few members in the teams (i.e. re-arrange members of the teams),+ Report the issues to the top management+ Explain the important of the project to team members and motivate, help them, givethem an idea of a suitable future plan to succeed.3)Select and outline the best course of action (5 marks)The best course of action I would choose is to explain the important of the project to eachof the team members. Try to motivate and help them with a view to successfully completingthe project. If needed adjust the current plan or if drastic changes are required to steam lineprogress give/provide another, more suitable plan. Follow each of the following steps:• Find the reasons why several/couple of team members are not contributing fullytowards the project. If, in case they are not clear about their task then I will offersupport and provide advice. In case they are not happy about some issues then try toresolve these dilemmas as a matter of priority.• Call a team meeting to discuss any current issues and outline the current situation at thepresent time with the team. During this meeting, fully discuss the important of theproject and the place it occupies in the overall progress of the company and the highexpectation from top management. Listen and understand members’ issues, reasons,(and be sensitive/aware of any possible concerns of conflict within the teammembership) emotions and their contribution to the project.• Motivate the team by providing clear goals for everyone to achieve, outline and discussresponsibilities and duties expected, and provide positive encouragement when theyfinish their task well. Then if needed, re- arrange any team members into a moresuitable position that focuses on greater harmony and efficiency of all individuals withinthe team.Q2. Mediation is described as the process whereby a third party is engaged in helpingdisagreeing parties move to an agreement. Identify and clearly describe five (5) attitudesthat a mediator should adopt when mediating a disagreement between two (2) disagreeingparties.Where can I find this information relevant to the question? Refer to Week 11 lecture –Conflict ManagementQ3. What does Emotional Intelligence competencies mean? How would you develop a HighEmotional Intelligence as a professional?Emotional intelligence or EI is the ability to understand and manage your own emotions,and those of the people around you. People with a high degree of emotional intelligenceknow what they’re feeling, what their emotions mean, and how these emotions can affectother people.1. Utilise an assertive style of communicating.2. Respond instead of reacting to conflict.3. Utilise active listening skills.4. Be motivated.5. Practice ways to maintain a positive attitude6. Practice self-awareness.7. Take critique well.8. Empathise with others.9. Utilise leadership skills.10. Be approachable and sociable.
