Position title: Food and Beverage Attendant Where: Ryde NSWType: CasualPay: Award wage Job Description: The Blaxland Hotel is looking for an exciting, motivated and reliable new team member. The hotel is located in Ryde close to train station and bus stops it is easily accessible to most areas of Sydney . We focus on serving a authentic a la carte menu and providing good food and great hospitality are our specialties, we want our guests to feel as though they have been welcomed home! Hours: 12- 25 hours must be available Friday and Saturday Responsibilities: The Food and Beverage Attendant duties include multi-tasking and prioritising daily workloads whilst providing a consistent and professional service by personally demonstrating excellent customer service and communication skills. To provide efficient services as a Food and Beverage Attendant within The Blaxland Hotel, the day-to-day responsibilities include, but are not limited to: Serve food and beverage to guests according to The Blaxland Hotel standard operating procedures, ensuring guest satisfaction.Serve customers in a professional and courteous manner.Ensure high standard of sanitation and hygiene in the work area.Ensure cleanliness of various restaurant/bar areasAlways maintain high standard of personal appearance and personal hygiene.Attend work at the rostered time and observe work/meal breaksPerform cashiering tasks according to The Hospitality Co-operative policies and procedures.Ensure security of stocks in The Hospitality Co-operative by observing control and inventory procedures.Check accuracy of stocks received compared to requisitions.Prepare workplace mise en place in preparation for service.Constantly maintain your area and make conscious efforts to ensure that the restaurant is always ready to serve incoming guests and that no guests are left unattended.Ensure that all guest orders and related requests are carried outEnsure that the back of the house department operates effectively and efficiently.Ensure maximum security in all areas under his/her responsibility.In the absence of guests, maximise his/ her work shift by consciously finding activities that will help maintain the standards of the restaurant.Ensure that the organisations and statutory hygiene standards are maintained in all areasAdhere to the table reservation system.Attend to customer complaints/problems in a timely manner following organisational procedures. Ensure any complaints/problems that are not within your responsibility to resolve are escalated to your Supervisor.Take necessary steps in the event of theft, burglary or fire in line with training receivedTake all the necessary steps in order to prevent theft, property damageAdhere to The Blaxland Hotel personnel policies and standard operating procedures.Maintain all operating standards of The Blaxland Hotel.Comply with all health, safety regulations and licensing requirements at The Blaxland Hotel.Carry out other tasks and special projects as assigned by the Food and Beverage Supervisor, Manager or Chefs.Ensure that reports and administrative requirements such as inventory sheets and breakage reports, are submitted in a timely manner.Attend meetings as required.Regularly participate with on-the-job training as conducted by your supervisor or trainer. Recommended Skills/ Experience The ability to anticipate customer needs and multitask.Working knowledge of food and beverage service policies and procedures.Effectively interact with guests and all levels of management, associates, and clientele, both inside and outside the organisation.Self-motivated to accomplish goals, with a strong sense of responsibility.Familiarity with the POS system.Proven job reliability, diligence, dedication, and attention to detail.Must be flexible with working nights, weekends, and holidays.Previous experience as a Food and Beverage Attendant preferred. Qualifications: RSA Certificate mandatory for all new applicants Position title: Area Tour Guide Where: BendigoType: VolunteerHours: Minimum of one tour per week, which may include weekends Job Description: To provide a great experience for visitors through consistent quality service that exceeds expectations. •To deliver consistent and quality tours through visitor engagement and creating special memories about Bendigo for the visitor • Engaging the visitor with unique stories as part of the tour experience • Imparting knowledge through storytelling, role playing and tour guiding • Ensure that tour participants are guided in a safe and respectful manner Responsibilities: Information Service Delivery •To deliver consistent and high-quality tours and engagement, focusing on enriching the visitor experience through meeting and exceeding the expectation of the visitor •Exceed visitor expectations by ensuring their departure experience is as memorable as their arrival experience – gauge any feedback regarding their visit to Bendigo •Referring visitors who require additional or specialised information to the Bendigo Visitor Centre •Assist in recording statistical information that assists in identifying training and program development opportunities Administrative •Undertake other duties as directed by staff within the limits of skills, competence, and training •Follow correct opening and closing procedures of tour venues •To ensure the Historic Post Office, Town Hall and the Sandhurst Gaol are professionally always presented •Observe and implement safe volunteering practices whilst undertaking tour guiding both at the Bendigo Visitor Centre and off-site •Any hazards, accidents, incidents or near misses must be reported immediately to the Bendigo Visitor Centre •Use a mobile phone seek additional information or report any issues to the Bendigo Visitor Centre as required •Sign in and out using the signing in / out booklet provided Training •Ensure product knowledge and skills are current and accurate by attending Volunteer Enrichment Programs, familiarisation visits, volunteer training and professional development opportunities and meetings as required as part of the Volunteer Program •Private research is essential to development of tour guiding knowledge and confidence and is a requirement of the role Recommended Skills/ Experience Experience in customer serviceTour guiding or public speaking experience an advantagePassion for sharing and telling storiesKnowledge of Bendigo and surroundsHigh level of interpersonal and verbal communicationsBasic level of fitnessAn active team player Benefits: Receive free lunch or dinner, depending on when they are rostered to work. Volunteers are also provided with an event T-shirt and a volunteer ID lanyard to wear while on duty and complimentary event promotional items as a ‘thank you’. Position title: Front of House admin support Where: Ryde NSWType: Full TimePay: Award wage Job Description: We are looking for a Full time dynamic, self-motivated and experienced front of house admin support. This role will be the first point of contact for guests at The Blaxland Hotel and requires strong interpersonal and time management skills with the ability to manage competing priorities. You will be responsible for always ensuring the highest standards of customer service and upholding The Blaxland Hotel values. Reporting to the Guest Experience and Operations Manager, this role will assist with supervising casual staff, diary optimisation and ensuring seamless day to day operations. Responsibilities: Undertake front office duties including bookings, guest liaison, telephonist, receptionist, cashier, information services, and reservations Undertake guided tours of the Centre with potential guests and onsite groups, responding promptly to enquiries and providing a high level of customer serviceEnsure and provide accurate and timely responses to customer enquiries, creation of quotes and bookings.Ensure accurate information is recorded to ensure service delivery meets our client’s expectation.Providing friendly, personalised customer service in person or by phone.Responding to accommodation enquiries and providing quotesAssisting leisure, corporate and conference guestsEnsuring the smooth operation of the reception from check-in through to check-outWork closely with key clients to plan their eventsDevelop event orders for the operations teamCommunicate event details to all relevant departmentsWork in cohesion with the Operations Manager to deliver events on the dayPromptly respond to all client emails and communicationsIssue payment invoicesCollaborate and work in conjunction with key suppliersParticipating in team meetings and work closely with our existing Production teamAssist our Event Manager with any administration dutiesAssist our Event Manager with function and event room set upFacilitation of delivery of service to ensure a high-quality visitor and organiser experienceAssist organiser, clients, exhibitors, and related event staff, prior to during and after events Recommended Skills/ Experience A passion for creating loyal repeat customersStrong skills in promoting and selling accommodation services and facilitiesExcellent verbal and written communicationEfficient time management skillsA sense of personal responsibility and professionalismA high standard of personal presentationStrong administration and competent with Microsoft SuiteExcellent communication, presentation, and customer relationsEffective time management and ability to work in teams and autonomouslyPassion and dedication for the events industryA background in hospitalityKnowledge of the wider events industry and competitor landscapeExperience coordinating a variety of events Experience and knowledge of common Reservation Systems such as Opera will be highly regarded.Significant experience in a premium customer service environment (Hotel/Spa desirable)
