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Stakeholder Matrix and Communication
Janelle Robinson
Capella University
August 2021
Stakeholder Matrix and Communication
Stakeholder Analysis
Operations Manager-hospital leadership
The Operations manager controls all people’s movements occurring in the institution. Some of these movements are involved in the environmental services, safety, security, and admissions departments. The operations manager also must attract talent and set hiring and training standards and procedures. Besides, the operations manager makes an analysis that can enhance hospital processes and focuses on improving productivity and quality. The operations manager coordinates the admissions, safety, environmental services, and security departments to ensure a smooth flow of operations in the center (Aditya et al., 2017).
Business Services Director– Hospital Leadership
A Business Services Director is responsible for managing admissions, contracts, and medical records. The team behind the manager, is responsible for compiling information on admissions, pre-registrations, and after the patient visit information. Besides, the business service director implements and manages policies related to customer service and ensures that every staff offers quality services to customers. The admission department uses EHR to contact its daily activities.
Medical Record Supervisor from the Medical Record Department
The medical record supervisor is responsible for supervising the daily operations in the hospital in relation to medical records. He or she oversees the overall maintenance and coding of records. The medical records supervisor is also responsible for insuring that medical records are kept confidential and that HIPAA guidelines are being followed. The medical record department uses an EHR system to store its records.
Chief Medical officer- Head of healthcare administration
The CMO is a health care administrator responsible for managing the medical center. For instance, he manages clinical operations liaises with medical and administrative staff to ensure that patients are received and treated according to the set medical care standards (Harolds, 2021). The Chief Medical Officer reports to the highest level of leadership in the hospital and is responsible for all aspects of the center. The system used in the clinical department is EHR.
Chief of Diagnostic Services- Diagnostic Department
A CDS oversees the entire diagnostic department which may include other services in addition to imaging. Each department headed by the CDS has its specified system for tracking tests and patients records. All these tracking systems interface with EHR. The CDC reports to the chief of medical officer.
Pharmacy Manager-Pharmacy department
The responsibility of a pharmacy manager is to oversee a pharmacy’s day-to-day business operations and to ensure that medication is being dispensed as prescribed. The pharmacy manager must also oversee the storage of controlled substances and prescription drugs. He or she manages the pharmacy staff and reports to the chief of diagnostic services. The current systems used in this department include EHR, Medication Management system, and pharmacy system.
Nurse Manager- Cancer Center Department
A nurse manager is responsible for ensuring that patients that have been diagnosed with cancer are appropriately scheduled for different phases of treatment. It is also the mangers responsibility to ensure that the patients are receiving adequate and appropriate care. Most importantly, patient safety and quality measures are being maintained. The nurse manager reports to the chief of diagnostic services and EHR is the system used to make reviews on daily meds and orders.
Practices for Collaborating With Stakeholders to Overcome Barriers and Create Buy at Independence Health Center
In electronic medical records, better handling, decreased prescription errors, reduced unnecessary investigations as well as improved communication and interactions between primary care physicians, patient and many health care professionals improve the quality of treatment, the patient outcomes and security. EHR providers can reliably acquire the patient’s complete health information. With this thorough picture, doctors can rapidly spot patient problems. In addition, by assisting in computing their information, HER can enhance patient results.
It is usually difficult to incorporate a new tool in a health setting because how people operate will also change. These changes may either be minor or substantial to various individuals in the organization and brings out the need to develop strategies that will allow a successful change process. Therefore, for these new processes or tools to successfully be incorporated in health care without rebellion from various stakeholders various practices should be undertaken. For instance, without knowing why the change is happening stakeholders will not be corporative but if they are informed they will embrace it. Therefore, to curb change resistance the stakeholders need to have an understanding, tools, and knowledge required for change to be a success (Galli, 2018). For successful incorporation of a change strategy, the health center needs to implement a team that will take the rest of the other clinicians and staff throughout the process. The team should be selected from all categories of stakeholders with relation to their expertise and knowledge concerning the change process.
First, the team will develop a monitoring process that will oversee the progress of the implemented change strategy. One of the ways to keep track of the progress of the change strategy is to collect feedback from clinicians and staff (Zimmermann, Raisch & Cardinal, 2018). The change strategy to be a success, it is essential to engage top leadership in supporting the improvement at an early stage. Moreover, the team should consistently report concerning the performance and progress of the change process to senior managers because their support translates to success.
References
Aditya, R. S., Kurniasari, F., Yusuf, A., & Suwito, J. (2017). Experience of the Health workers in Conductin Methadone Rehabilitation Therapy at the Public Health Center. Dama International Journal of Researchers (DIJR), 2(2), 107-113.
Galli, B. J. (2018). Change management models: A comparative analysis and concerns. IEEE Engineering Management Review, 46(3), 124-132.
Harolds, J. A. (2021). Quality and Safety in Health Care, Part LXIX: Introduction to the Responsibilities of the Chief Medical Officer. Clinical nuclear medicine, 46(5), 402-404.
Zimmermann, A., Raisch, S., & Cardinal, L. B. (2018). Managing persistent tensions on the frontline: A configurational perspective on ambidexterity. Journal of Management Studies, 55(5), 739-769.
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