You must answer TWO questions only from this section, 900 words each
You can choose two questions from any of the four question options.
All questions are worth 50 marks.
Answer the questions in the style of an essay.
Question 1:
LEADERSHIP
Read the following case study then answer the subsequent question.
Ronnie and Mark are both managers in the same company. Ronnie is known for giving
inspirational speeches and always tries to push employees to achieve more than they
thought they could. This involves tailoring tasks to each worker’s abilities, allowing
them to often organise their own work, and making sure that he also provides a role
model for workers. Mark thinks managing is a simpler process. He makes sure workers
get bonuses for meeting targets. He generally does not interact with workers,
preferring to wait until supervisors inform him of problems that occur.
Question:
Using the multi-factor theory of leadership (e.g. as measured via the MLQ) explain
which leadership factors are demonstrated by Ronnie and Mark. What are the likely
outcomes for each leader in terms of the attitudes and behaviour of the workers?
Explain these outcomes in terms of the multi-factor theory.
(50 Marks)
Question 2:
MOTIVATION & JOB DESIGN
Read the following case study then answer the subsequent question.
Lucy, Bill, and Daniel all work in a clothes store. All of them also have families with
young children. Lucy and Bill both work on the shop floor selling clothes to the public.
Lucy works hard and always reaches her sales targets but there are no bonuses given
for reaching these targets. Bill regularly fails to meet his targets. Daniel works in
Customer Services. He sometimes receives bonuses based on customer satisfaction
ratings. Unfortunately, these bonuses are supermarket vouchers but he already has a
discount card at another supermarket.
Question:
Using the key relationships of Expectancy Theory, describe the work situations of
Lucy, Bill, and Daniel in the case study, and how these work situations may affect the
work motivation of each worker. Explain which changes to Lucy, Bill, and Daniel’s work
situations may help increase the motivation levels of each worker, using Expectancy
Theory to explain your reasoning.
(50 Marks)
Question 3:
GROUPS & TEAMS
What is groupthink? Explain with reference to the antecedents, symptoms, problems,
and consequences, and how these aspects are related. What measures can be
taken to avoid or lessen the impact of groupthink?
(50 marks)
Question 4:
PSYCHOLOGICAL CONTRACT
Drawing on theory and evidence, describe the value of understanding the
psychological contract in a workplace setting. Critically discuss whether breached
psychological contracts are inevitable.
(50 Marks)
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